Overview
UPMC Home Healthcare and Family Hospice — Altoona, located in Altoona, Pennsylvania, is a prominent provider of home health care services. They focus on delivering personalized and compassionate care to patients in need. As a dedicated member of the community, UPMC aims to offer the highest quality of care to those they serve, particularly in the context of hospice and end-of-life support.
Services & Support
UPMC Home Healthcare and Family Hospice provides a range of home health care services tailored to meet the needs of patients and their families. Their hospice services are particularly noted for assisting individuals and families during the challenging times of navigating end-stage illnesses. The team is committed to ensuring comfort and support for both patients and their loved ones.
Care Approach & Staff
The staff at UPMC Home Healthcare and Family Hospice is frequently described as compassionate, well-trained, and highly competent. Many families have expressed gratitude for the attentive care provided by the team, highlighting their professionalism and ability to listen to the needs of both patients and families. This approach fosters a supportive environment during difficult times, making a significant difference in the lives of those they serve.
What Families Say
Feedback from families varies, with many expressing appreciation for the compassionate care their loved ones receive. Positive reviews commend the staff for their intelligence, caring nature, and swift responses to issues that arise. However, there are also concerns regarding scheduling and organization, with some families noting that staff do not always arrive on time or that there are communication issues regarding appointments. Despite these challenges, many families feel grateful for the support provided during end-of-life care.
Room for Improvement
Some families have reported issues with organization and scheduling, noting instances where staff did not arrive as planned or where communication about appointments was lacking. Addressing these concerns may enhance the overall experience for families relying on their services.
Summary
UPMC Home Healthcare and Family Hospice — Altoona offers essential home health care services with a focus on compassionate and personalized support. While many families commend the staff’s dedication and professionalism, there are areas for improvement in scheduling and organization. Overall, UPMC aims to provide a supportive environment for patients and their families during challenging times.
