Overview
Integrity Home Care, located in Altoona, Pennsylvania, provides home health care services. However, multiple reviews indicate significant concerns regarding the company’s professionalism and operational effectiveness.
Services & Support
Integrity Home Care offers assistance with daily living activities, although the quality and reliability of their services have been questioned. Clients have reported issues with caregiver availability, including instances where scheduled caregivers did not show up, leaving clients without necessary support.
Care Approach & Staff
The staff at Integrity Home Care have received mixed feedback. While some caregivers are described as compassionate and diligent, others have been noted for poor training and a lack of professionalism. There are reports of unorganized operations, which have led to caregivers being sent to incorrect addresses and clients experiencing delays in receiving care.
Who They Serve
Integrity Home Care serves individuals in need of home health assistance, including those with significant health challenges. However, the reliability of their services is a concern for families relying on consistent care for their loved ones.
Service Area
The service area for Integrity Home Care primarily includes Altoona, Pennsylvania, and potentially surrounding regions, though specific details on service boundaries were not provided.
Scheduling & Availability
Families have expressed frustration with the scheduling practices at Integrity Home Care. There are reports of poor communication regarding shift coverage, leading to clients being left without assistance. The lack of timely responses to calls and emails has also been highlighted as a significant issue.
What Families Say
Reviews from families indicate a strong dissatisfaction with Integrity Home Care’s communication and reliability. Many have described the company as unprofessional and disorganized, with repeated issues of caregivers failing to show up. Some families have voiced that they would not recommend the service due to these ongoing problems.
Room for Improvement
The company faces considerable challenges in communication, training, and staff management. Many reviews suggest that improvements in these areas are urgently needed to enhance the overall quality of care and client satisfaction.
Summary
Integrity Home Care in Altoona, Pennsylvania, has garnered mixed reviews from clients and former employees. While some caregivers provide commendable service, systemic issues such as poor communication, staffing shortages, and unprofessional management practices have led to significant dissatisfaction among families. Prospective clients may want to consider these factors when evaluating their options for home health care.
