Overview
Hazelwood Community Apartments, located in Portland, Oregon, is a retirement community that offers a range of living options for seniors. While many residents appreciate the community atmosphere and the quality of the apartments, there are significant concerns regarding management and services.
Services & Support
Residents have expressed dissatisfaction with the cessation of meal services, which many seniors rely on for convenience and social interaction. This change has led to frustration among residents, as communal dining is often a key aspect of community living for the elderly. Additionally, the transition to coin-operated laundry facilities has upset many, as it adds an unexpected financial burden.
Care Approach & Staff
While some reviews highlight the friendly nature of the staff and residents, there are serious concerns about the management’s ability to support residents effectively. Instances of inadequate communication among staff have been reported, especially regarding resident care and support needs. This has raised questions about the facility’s ability to cater to residents with more complex medical and mental health challenges.
Who They Serve
Hazelwood Community Apartments primarily serves seniors looking for a retirement community. However, concerns have been raised about the appropriateness of the facility for residents with significant medical or mental health issues. Some reviews suggest that the screening process for new residents may not adequately consider the individual needs and capabilities of potential tenants.
Location & Access
The community is conveniently located near public transportation, making it accessible for residents and visitors. However, some residents have noted difficulties in navigating the area and have suggested improvements in signage to assist those unfamiliar with the location.
What Families Say
Feedback from families and residents is mixed. While some appreciate the community’s environment and the positive interactions among residents, others have voiced strong concerns about management practices and the overall safety and well-being of residents. These contrasting perspectives highlight the need for potential residents and their families to carefully consider their options.
Room for Improvement
There are clear areas for improvement, particularly in management responsiveness and the communication of important information among staff. The discontinuation of meal services and the introduction of coin-operated laundry have also been points of contention that may affect the overall satisfaction of residents.
Summary
Hazelwood Community Apartments offers a community-oriented living environment in Portland, Oregon, but faces significant challenges regarding service delivery and management practices. Families considering this facility should weigh both the positive aspects noted by some residents against the concerns raised about care and support services.
