Overview
Sapphire at Gateway, located in Portland, Oregon, is a facility that provides care for individuals requiring rehabilitation and long-term support. However, numerous reviews indicate significant concerns regarding the quality of care and the overall environment within the facility.
Services & Support
The facility offers rehabilitation services, including physical therapy. Despite this, reviews suggest that the promised services are not consistently delivered, with reports of infrequent therapy sessions. Additionally, the facility provides long-term care, although some residents have expressed difficulty in leaving due to perceived pressure from staff.
Care Approach & Staff
Feedback from families highlights serious issues with staff attitudes and responsiveness. Reviewers noted that staff members appeared unhelpful and dismissive of residents’ needs. There are also alarming reports of inadequate care, including residents not being cleaned properly and concerns about staffing levels leading to neglect.
Living Options & Amenities
Critiques of the living conditions at Sapphire at Gateway are prevalent, with reports of unclean rooms, including issues such as mold and broken amenities. The overall cleanliness and maintenance of the facility have been described as lacking, contributing to a negative experience for residents and their families.
What Families Say
Families have expressed deep dissatisfaction with their experiences at Sapphire at Gateway. Many have described the facility as a “nightmare,” citing poor communication and a lack of concern from staff regarding the well-being of residents. The overall sentiment is one of warning, with multiple reviews advising potential clients to seek care elsewhere.
Room for Improvement
There are significant areas for improvement at Sapphire at Gateway, particularly regarding staff training, communication, and the maintenance of living spaces. Families have called for better attention to the needs of residents and more transparency in care practices.
Summary
In summary, Sapphire at Gateway has received numerous negative reviews highlighting serious concerns about the quality of care, staff attitudes, and the cleanliness of the facility. Families are advised to thoroughly consider these factors when seeking care for their loved ones.
