Overview
Gracelen Terrace, located in Portland, Oregon, provides memory care services for individuals with cognitive impairments. The facility has received mixed reviews from families regarding the quality of care and living conditions.
Services & Support
Gracelen Terrace specializes in memory care, aiming to support residents with Alzheimer’s and other forms of dementia. However, feedback indicates significant concerns regarding the level of care provided to residents, particularly in terms of personal dignity and privacy.
Care Approach & Staff
While some reviews highlight the professional and accommodating nature of the staff, other accounts describe a lack of responsiveness and care. Families have reported instances where residents were left unattended for extended periods, raising concerns about the adequacy of staff support and the overall environment.
Who They Serve
The facility primarily serves individuals with memory-related conditions, including those in late stages of Alzheimer’s. However, the experiences shared by families suggest that the care may not meet the needs of all residents, particularly those requiring full-time assistance.
Living Options & Amenities
Gracelen Terrace offers shared living arrangements, with some residents reported to be placed in rooms with multiple occupants. This setup has led to concerns about personal space and dignity, as families have described conditions where residents lack adequate privacy.
What Families Say
Feedback from families is largely negative, with several expressing deep dissatisfaction with the care provided. Common themes include neglect, lack of dignity, and inadequate living conditions. Some families have reported that their loved ones experienced significant health issues while at the facility, leading to serious concerns about the overall quality of care.
Room for Improvement
There are notable areas for improvement at Gracelen Terrace, particularly regarding staff responsiveness and the physical living conditions. Families have voiced concerns about the crowded living spaces and the treatment of residents, indicating a need for increased attention to individual care and dignity.
Summary
Gracelen Terrace in Portland, Oregon, offers memory care services but has faced serious criticisms regarding the quality of care and living conditions. Families have reported issues related to neglect and a lack of dignity for residents, which may be a significant consideration for those seeking care for their loved ones.
