Overview
Evergreen Post Acute, located in Portland, Oregon, offers compassionate 24/7 skilled nursing and personalized rehabilitation in a modern, home-like setting. The facility is dedicated to creating individualized care plans to support residents’ recovery from surgery, illness, or chronic conditions.
Services & Support
The range of services at Evergreen Post Acute includes physical, occupational, and speech therapy, as well as specialized rehabilitation for joint replacement, stroke, cardiac, and pulmonary conditions. The facility also provides IV/infusion therapy, wound and pain management, and coordinated palliative and hospice services. Residents benefit from 24-hour nursing care and additional support from a social worker.
Care Approach & Staff
The staff at Evergreen Post Acute are noted for their compassion and teamwork. Many reviews highlight the dedication of the caregiving team, who strive to provide a supportive environment for recovery. While some residents have expressed concerns about understaffing, the majority appreciate the hard work and professionalism of the staff, emphasizing their commitment to patient care.
Living Options & Amenities
Residents at Evergreen Post Acute can choose from private and semi-private rooms. The facility has undergone recent renovations that have improved its overall environment, making it feel fresh and clean. The new dining area has enhanced the communal experience, allowing residents to enjoy meals together in a welcoming atmosphere.
Dining & Activities
The facility offers a variety of dining options, with some residents noting improvements in food quality. Activities are designed to engage residents and foster a sense of community, with many opportunities for social interaction and friendship-building.
What Families Say
Feedback from families is mixed. Many express gratitude for the care provided, particularly highlighting the compassion shown by staff. However, there are also serious concerns raised about specific incidents of neglect and inadequate responses to resident needs, particularly in critical situations. These experiences underscore the importance of advocacy for residents’ care.
Room for Improvement
While many reviews praise the facility, there are notable concerns regarding responsiveness to residents’ needs, especially during night shifts. Some residents have reported issues with staff communication and adherence to dietary restrictions, which have impacted their comfort and well-being.
Summary
Evergreen Post Acute strives to provide quality care in a supportive environment, with a focus on rehabilitation and recovery. The facility has seen improvements under new management, and many residents appreciate the compassionate care they receive. However, potential residents and their families should be aware of some inconsistencies in service delivery and advocate for their loved ones to ensure a positive experience.
