Overview
Legacy Health, located in Portland, Oregon, is a healthcare provider that offers hospice services among its various care options. The organization has a reputation for providing support during difficult times, particularly in end-of-life care situations. However, experiences with their hospice services have been mixed, with some families expressing significant concerns about the quality of nursing care and communication.
Services & Support
Legacy Health provides hospice care aimed at supporting patients and their families during the end-of-life process. Their services are designed to ensure comfort and dignity for patients, with a focus on compassionate care. However, several reviews indicate that there have been challenges with medication management and timely support, particularly for families transitioning in and out of hospice care.
Care Approach & Staff
The staff at Legacy Health is described by some families as skilled and compassionate, with reports of 24/7 availability and a commitment to improving patients’ quality of life. However, there are also serious concerns regarding nursing care, with multiple reviews highlighting instances of poor communication and inadequate follow-up. Some families felt that decisions were made without proper consultation or visits from medical staff, leading to a lack of trust in the care provided.
What Families Say
Families have shared a range of experiences with Legacy Health’s hospice services. While some praised the staff for their kindness and support during difficult times, others reported significant issues, such as being sent home without necessary medications and feeling unsupported during transitions. One family referred to the staff as “angels at Hospice,” while others expressed regret over their choice of provider due to negative experiences related to care coordination and communication.
Room for Improvement
Several families have noted that there is room for improvement in the nursing care provided by Legacy Health. Issues such as staff not following through on promises regarding medication and care plans, as well as a lack of communication, were highlighted as areas needing attention. These concerns have led some families to feel disillusioned with the hospice services offered.
Summary
Legacy Health in Portland, Oregon, offers hospice care that has garnered both praise and criticism. While many families appreciate the compassionate approach of the staff, there are significant concerns regarding nursing care, medication management, and overall communication. Families considering Legacy Health for hospice services should weigh the mixed reviews and assess their specific needs in end-of-life care.
