Overview
Firwood Gardens, located in Portland, Oregon, is a senior care facility that offers assisted living and memory care services. While it aims to provide a nurturing environment, recent reviews have raised significant concerns regarding the quality of care and the overall living conditions within the facility.
Services & Support
Firwood Gardens provides services including assisted living and memory care, designed to support seniors in a community setting. However, feedback indicates that the execution of these services may be lacking. Residents have reported issues with personal care, such as infrequent bathing and inadequate attention to hygiene, which have contributed to a negative living experience.
Care Approach & Staff
The care approach at Firwood Gardens has been criticized for being understaffed, which affects the level of attention residents receive. Reviewers have noted that staff members often appear overwhelmed, leading to neglect in care routines, such as timely medication administration and personal hygiene. Some former employees have expressed concerns about management’s lack of support for staff, which further exacerbates the challenges of providing quality care.
Who They Serve
The facility serves seniors, particularly those in need of memory care. While it is intended to be a supportive environment for individuals with dementia, experiences shared by families suggest that the facility may not adequately meet the needs of its residents.
Living Options & Amenities
Firwood Gardens offers apartment-style living, allowing residents some independence. However, the quality of the living environment has been questioned, with reports of unpleasant odors and unclean conditions, including issues with urine-stained bedding and inadequate meal quality.
What Families Say
Families have expressed serious concerns regarding the safety and well-being of their loved ones. Instances of residents escaping the facility have raised alarms about security measures in place. Additionally, many families have reported unsatisfactory conditions, such as unclean living spaces and delayed medical care, leading to feelings of distress and disappointment.
Room for Improvement
Numerous reviews highlight a pressing need for improved staffing levels and management practices at Firwood Gardens. Families have called for better oversight to ensure that residents receive the care and attention they deserve. Addressing these concerns could significantly enhance the quality of life for residents.
Summary
Firwood Gardens seeks to provide a supportive community for seniors, but recent feedback indicates serious challenges in care quality and facility management. Families considering this facility for their loved ones should weigh these concerns carefully and explore all available options to ensure a safe and nurturing environment.
