Overview
Hearthstone Nursing & Rehabilitation Center, located in Medford, Oregon, offers skilled nursing care and rehabilitation services. The facility aims to provide a supportive environment for residents, focusing on their unique needs and well-being. However, reviews indicate significant concerns regarding the quality of care and communication within the facility.
Services & Support
Hearthstone provides a range of services, including skilled nursing, rehabilitation, physical therapy, and social worker support. The facility emphasizes personalized care plans designed to assist residents with daily activities and promote community engagement. While the intention is to create a supportive atmosphere, feedback suggests that the execution of these services may fall short, particularly regarding responsiveness and communication among staff.
Care Approach & Staff
The care approach at Hearthstone aims to foster a compassionate environment. However, multiple reviews highlight issues with staff responsiveness and the adequacy of care. Residents have reported long wait times for assistance and inadequate attention to their needs, such as hygiene and medication management. While some staff members are described as friendly and caring, systemic issues within the facility have raised concerns about the overall quality of care.
Who They Serve
Hearthstone serves a diverse population of residents, including those requiring short-term rehabilitation and long-term care. The facility is equipped to assist individuals with chronic health conditions or those recovering from surgery. Despite this broad service offering, families have expressed concerns about the level of care provided, particularly for residents with complex medical needs.
Levels of Care
The facility offers both short-term and long-term care options. Short-term care focuses on recovery and transition from hospital to home, while long-term care supports residents needing ongoing assistance with daily living activities. However, reviews indicate that residents may not receive adequate therapy and daily support, which can affect their overall recovery and quality of life.
Dining & Activities
While Hearthstone aims to provide engaging dining and activities for residents, feedback suggests that the quality of food and available activities may be lacking. Some residents have reported unappetizing meal options and minimal engagement opportunities, which can impact their overall experience and well-being.
What Families Say
Family reviews of Hearthstone are mixed, with some praising the staff’s friendliness and others expressing severe dissatisfaction with the care provided. Many families have reported troubling experiences related to communication, responsiveness, and the overall treatment of residents. Concerns about neglect and inadequate medical attention have been frequently mentioned, leading to a lack of trust in the facility.
Room for Improvement
There are significant areas for improvement at Hearthstone, particularly regarding staffing levels, communication, and the overall quality of care. Families have noted that residents may not receive timely assistance, leading to distressing situations. Enhancing staff training and improving communication protocols could help address these concerns.
Summary
Hearthstone Nursing & Rehabilitation Center in Medford, Oregon, aims to provide compassionate care and support for its residents. However, numerous reviews highlight serious concerns about the quality of care, responsiveness of staff, and communication issues. Families considering this facility should weigh these factors carefully against the services offered.
