Overview
Right at Home, located in Medford, Oregon, provides in-home care services tailored for seniors and adults with disabilities. Their focus is on allowing loved ones to maintain independence at home through a range of services, including companionship, hygiene support, respite care, and physical assistance. Right at Home emphasizes the creation of custom care plans that cater to individual needs, ensuring a personalized approach to care.
Services & Support
Right at Home offers a variety of services designed to support clients in their homes. These include companionship for social engagement, assistance with daily hygiene routines, respite care for family caregivers, and physical support for mobility and activities of daily living. They are available 24/7, providing care during holidays, weekends, evenings, and overnight. This flexibility is noted as a significant advantage for families needing reliable support.
Care Approach & Staff
The caregivers at Right at Home are described as professional, compassionate, and dedicated to their clients. Many reviews highlight the staff’s ability to form meaningful connections with clients, which enhances the quality of care provided. However, there are mixed reviews regarding caregiver reliability, with some families expressing concerns about the consistency and attentiveness of certain caregivers. The management is noted for their efforts in matching caregivers with clients to ensure compatibility, although some families have reported challenges with communication and responsiveness from the office.
Who They Serve
Right at Home serves seniors and adults with disabilities, focusing on those who require assistance to live independently at home. Their services are designed to cater to a diverse range of needs, from companionship to more hands-on physical assistance.
What Families Say
Families have shared a variety of experiences with Right at Home. Positive feedback highlights the professionalism and kindness of the caregivers, with many clients noting how much their loved ones enjoy the companionship provided. Some families express gratitude for the peace of mind that comes from knowing their relatives are well cared for. However, there are also concerns regarding the reliability of caregivers and issues with management communication, which have led to frustration for some families.
Room for Improvement
While many families appreciate the care provided by Right at Home, several reviews indicate areas for improvement. Issues such as inconsistent caregiver reliability, communication lapses from management, and billing concerns have been noted. Families have expressed a desire for better responsiveness to their concerns and more consistent caregiver performance.
Summary
Right at Home in Medford, Oregon, offers a range of in-home care services aimed at supporting seniors and adults with disabilities. Their caregivers are generally seen as compassionate and professional, though some families have highlighted concerns regarding reliability and management communication. With a commitment to personalized care plans and 24/7 availability, Right at Home strives to enhance the quality of life for their clients, although there are noted areas where improvements could be made.
