Overview
TheKey, located in Lake Oswego, Oregon, has been providing trusted in-home care for seniors and adults with disabilities for over 20 years. The company focuses on enabling successful long-term aging at home through personalized care plans and a dedicated team of highly trained caregivers. Their services include in-home care, respite care, senior personal care, elder care, and companionship, all aimed at improving the quality of life for clients.
Services & Support
TheKey offers a comprehensive range of services designed to meet the unique needs of each client. Their offerings include companionship, help at home, respite care, 24/7 care, and specialized memory care for individuals with cognitive decline. The caregivers are trained to support clients with various medical conditions, including Alzheimer’s disease, Parkinson’s disease, and post-stroke recovery. The company’s Balanced Care Method emphasizes the importance of a healthy mind, body, and spirit, ensuring that clients can live happier, healthier lives at home.
Care Approach & Staff
TheKey is noted for its compassionate and professional staff. Many families have expressed satisfaction with the caregivers, highlighting their attentiveness and ability to adapt to clients’ needs. The management team, including the General Manager, is recognized for their strong support and communication, which fosters a positive environment for both caregivers and clients. Families appreciate the quick response times and the ability to provide care even on short notice, which has been crucial in urgent situations.
Who They Serve
TheKey serves seniors and adults with disabilities who require assistance to live independently at home. Their services cater to individuals with a variety of needs, including those recovering from medical conditions or facing age-related challenges. The company is committed to providing personalized care that respects the dignity and preferences of each client.
What Families Say
Families have shared overwhelmingly positive experiences with TheKey, often praising the caregivers for their warmth and dedication. Many clients have expressed gratitude for the support received during difficult times, noting how caregivers have become integral to their loved ones’ well-being. However, there have been some reports of inconsistencies in staffing and communication, with a few families experiencing issues with caregiver availability.
Room for Improvement
While many families commend TheKey for its compassionate care, some reviews indicate challenges with staffing reliability. Instances of caregivers not showing up for scheduled shifts and communication lapses have been noted, which can lead to stress for families relying on consistent support.
Summary
Overall, TheKey in Lake Oswego, Oregon, is recognized for its commitment to providing quality in-home care for seniors and adults with disabilities. With a focus on personalized care and a compassionate approach, the company has built a strong reputation among families. While there are areas for improvement regarding staff consistency, the positive feedback regarding the caregivers and management team highlights TheKey’s dedication to enhancing the quality of life for its clients.
