Overview
Hillside Heights Rehabilitation Center, located in Eugene, Oregon, offers skilled nursing care and rehabilitation services. The facility aims to provide compassionate and attentive care, promoting a community atmosphere where residents and staff feel like family. However, reviews from families indicate significant concerns regarding the quality of care and the living conditions within the facility.
Services & Support
Hillside Heights provides a range of services tailored to meet the unique needs of residents. These include personalized care plans, assistance with daily activities, and community-building programs. The facility offers both short-term care for those recovering from surgery or illness and long-term care for individuals with chronic health conditions.
Care Approach & Staff
While the facility promotes a mission of compassionate care, multiple reviews highlight a lack of proper attention and support from staff. Families reported instances of neglect, such as patients being left unattended for extended periods and medication not being administered as prescribed. Although some staff members were noted to be friendly and communicative, there were numerous accounts of unprofessional behavior and inadequate responses to patient needs.
Who They Serve
Hillside Heights serves a diverse population, including individuals recovering from surgery or illness and those requiring long-term care. The facility is designed to accommodate residents with varying health conditions, but reviews suggest that the quality of care may not meet the expectations of families seeking a safe and supportive environment for their loved ones.
Living Options & Amenities
The living conditions at Hillside Heights have been criticized, with reports of small rooms shared by multiple residents and inadequate sanitation. Families expressed concerns over the cleanliness of shared bathrooms and the general atmosphere of the facility. Additionally, the food quality has been a recurring theme in reviews, with many describing it as poor and unappetizing.
What Families Say
Feedback from families is overwhelmingly negative, with numerous accounts of neglect and inadequate care. Many reviews express outrage over the treatment of residents, citing instances of pain management issues, failure to provide necessary medications, and overall dissatisfaction with the living conditions. Some families have indicated their intent to seek legal action due to the perceived level of care being described as criminal.
Room for Improvement
There are significant areas that require attention at Hillside Heights. Families have noted the need for improved staff training, better communication regarding patient care, and enhanced living conditions. The facility would benefit from addressing issues related to cleanliness, food quality, and responsiveness to patient needs to ensure a more supportive environment for residents.
Summary
Hillside Heights Rehabilitation Center in Eugene, Oregon, aims to provide skilled nursing and rehabilitation services but faces serious challenges in delivering quality care. With numerous reports of neglect and dissatisfaction regarding living conditions and staff responsiveness, families may want to carefully consider their options when seeking care for their loved ones.
