Overview
Serenity Hospice, located in Eugene, Oregon, provides compassionate care and supportive counseling to patients and their families around the clock. With a commitment to high-quality, cost-effective care, Serenity Hospice aims to help individuals remain in their homes during challenging times. They are a member of the Addus family of companies, which has been a leading provider of personal home care services for over 40 years.
Services & Support
Serenity Hospice offers a range of services designed to support patients and their families during end-of-life care. Their team includes nurses who provide medical care, social workers who offer emotional support, and chaplains who assist with spiritual needs. Families have expressed gratitude for the assistance provided with medication management and medical equipment, which alleviates the need for frequent doctor visits.
Care Approach & Staff
Families have noted the exceptional level of care provided by the staff at Serenity Hospice. Reviewers frequently mention the compassion and professionalism of the nurses and social workers. The staff is described as attentive and responsive, often taking the time to address questions and concerns thoroughly. This dedicated approach helps families feel supported during difficult times.
Who They Serve
Serenity Hospice serves individuals in need of end-of-life care, including those in nursing homes and those receiving care at home. Many families have highlighted their positive experiences with the hospice’s support during their loved ones’ final days, emphasizing the importance of having a reliable care team during such a challenging period.
What Families Say
Feedback from families indicates a high level of satisfaction with Serenity Hospice’s services. Many have praised the staff for their kindness and willingness to provide assistance whenever needed. One family expressed that they felt lost without the support of Serenity Hospice, while another noted the exceptional care their loved one received, which included regular check-ins and adjustments to treatment plans. However, there was a mention of a negative experience, where one family felt that switching to Serenity Hospice was a mistake.
Room for Improvement
While the majority of feedback is positive, there was at least one review indicating that a family’s experience did not meet their expectations. This suggests that there may be areas for improvement in the services provided or in the transition process for new clients.
Summary
In summary, Serenity Hospice in Eugene, Oregon, is dedicated to providing compassionate and comprehensive end-of-life care. With a focus on emotional and medical support, their team is committed to helping families navigate this difficult time. While most families report positive experiences, there are indications that some clients may encounter challenges during the transition to their services.
