Overview
New Horizons In-Home Care, located in Eugene, Oregon, is a full-service in-home care agency licensed by the state. Since 1985, they have been providing care for local residents of all ages, including seniors, individuals with disabilities, and medically fragile children. The agency prides itself on its extensive staff of trained caregivers and nursing support, which allows them to manage services 24 hours a day, seven days a week.
Services & Support
New Horizons offers a range of in-home care services designed to assist clients with daily living tasks. These services include help with dressing, bathing, and overall support to promote independence and comfort at home. The agency is recognized for its clinical competency, with Registered Nurses overseeing care administration across its offices in Eugene, Corvallis, Salem, and Florence.
Care Approach & Staff
The agency emphasizes a personalized approach to caregiving, hand-picking caregivers for each client to ensure compatibility and comfort. Many families report positive experiences with their caregivers, noting qualities such as dependability, communication, and a genuine commitment to care. However, some reviews highlight challenges with staffing consistency and the need for improved communication from management.
Who They Serve
New Horizons serves a diverse clientele, including seniors seeking to maintain their independence, individuals with disabilities, and medically fragile children. The agency aims to cater to the unique needs of each client, ensuring that they receive tailored support that respects their preferences and circumstances.
Scheduling & Availability
While New Horizons offers around-the-clock services, some families have expressed frustration with scheduling issues. There have been reports of last-minute changes and difficulties in securing reliable caregivers, which can lead to stress for families relying on consistent care. Despite this, some families have found success with specific caregivers who meet their needs effectively.
What Families Say
Reviews reflect a mixed experience with New Horizons. Many families appreciate the quality of care provided by individual caregivers, describing them as compassionate and skilled. However, several families have raised concerns about communication and the scheduling process, indicating that these areas could benefit from improvement. Some families have reported a lack of continuity in caregiver assignments, which adds to their challenges in receiving consistent care.
Room for Improvement
A recurring theme in the reviews is the need for better communication and organization within the scheduling department. Families have noted instances of scheduling errors and a lack of responsiveness, which can lead to frustration. Ensuring that caregivers are consistently available and that families are informed of any changes in a timely manner could enhance the overall experience for clients.
Summary
New Horizons In-Home Care provides a wide range of in-home services for individuals of all ages in Eugene, Oregon. While many families appreciate the quality of care from individual caregivers, concerns about scheduling and communication have been noted. Addressing these issues could further strengthen the agency’s reputation as a leading provider of in-home care services.
