Overview
Family Resource Home Care, located in Eugene, Oregon, provides non-medical assistance to help clients live comfortably and independently at home. Since becoming part of the Family Resource Home Care family in 2021, this branch has focused on enhancing the quality of life for individuals in need of home care services. Their commitment to matching clients with the right caregivers is a central aspect of their approach, ensuring that each individual receives the support they need.
Services & Support
Family Resource Home Care offers a range of services designed to meet diverse needs, including companionship, assistance with daily activities, and support for individuals recovering from hospitalization. Their caregivers are trained to provide compassionate, one-on-one care, tailored to the unique preferences and requirements of each client. The agency is dedicated to ensuring that families feel secure knowing that assistance is readily available, with 24-hour support from on-call supervisors.
Care Approach & Staff
The caregivers at Family Resource Home Care are selected for their ability to foster personal relationships and provide exceptional care. Many clients have expressed appreciation for the warmth, patience, and genuine compassion displayed by the caregivers. Training for staff is emphasized, with some reviews highlighting the informative and engaging training process. The office staff is described as supportive and attentive, working diligently to match clients with caregivers who not only meet their skill requirements but also align with their personalities.
Who They Serve
Family Resource Home Care serves a wide range of clients, including the elderly, individuals with advanced dementia, and youth and adults with special needs. Their services extend to clients living in personal homes as well as assisted living facilities, ensuring that support is available in various settings. Regular communication between clients and caregivers is prioritized to maintain a high standard of care.
What Families Say
Feedback from families highlights the compassionate nature of the caregivers and the overall positive experiences many have had with the agency. Clients have noted that the caregivers have made challenging times feel more manageable and have been essential to their daily functioning. However, some reviews indicate concerns regarding communication and scheduling, with instances of missed appointments and inadequate notifications about caregiver availability.
Room for Improvement
While many families have praised the compassionate care provided by the caregivers, there are noted concerns regarding the agency’s communication and administrative practices. Some clients experienced issues with missed appointments and a lack of timely updates about caregiver availability, indicating a need for improved coordination within the organization.
Summary
Family Resource Home Care in Eugene, Oregon, is dedicated to providing compassionate, personalized home care services. With a focus on matching clients with suitable caregivers, the agency aims to enhance the quality of life for individuals in need of support. While many families express gratitude for the care received, there are opportunities for improvement in communication and scheduling practices.
