Overview
Addus HomeCare, located in Eugene, Oregon, has been a prominent provider of personal home care and support services for over 40 years. The organization is committed to delivering high-quality, cost-effective care that allows individuals to remain comfortably in their homes. Their caregivers focus on building meaningful relationships with clients, ensuring that their needs are met with compassion and attention.
Services & Support
Addus HomeCare offers a range of in-home supportive services, including assistance with daily living activities, medical and skilled healthcare services, and comfort care for both patients and their families. The organization emphasizes the importance of engaging and energized caregivers who are dedicated to serving those in need.
Care Approach & Staff
Many reviews highlight the supportive and compassionate nature of the staff at Addus HomeCare. Employees often express satisfaction with their work environment, noting that the company fosters a friendly and welcoming atmosphere. Staff members are described as understanding and knowledgeable, with many having started as caregivers themselves, which enhances their ability to support current employees.
Who They Serve
Addus HomeCare primarily serves individuals who require assistance in their homes, including the elderly and those with disabilities. However, some reviews indicate that their services may be more suitable for single-person households, as they may not provide assistance in shared spaces within a home.
Scheduling & Availability
While many clients appreciate the quality of care provided, there are mentions of challenges with scheduling and staff reliability. Some families reported issues with caregivers not showing up as expected, which can lead to frustration and concern for those relying on consistent support.
What Families Say
Feedback from families indicates a mix of experiences with Addus HomeCare. Many express gratitude for the compassionate care received, while others have raised concerns about communication and reliability. Positive remarks often focus on the friendly demeanor of the staff and the meaningful relationships they build with clients. However, some families have reported issues with billing and the responsiveness of the company to resolve concerns.
Room for Improvement
A few recurring themes in reviews suggest that Addus HomeCare could enhance their communication regarding scheduling and address concerns about staffing reliability. Some clients expressed disappointment when caregivers were unavailable and noted that communication could be improved in these situations.
Summary
Addus HomeCare in Eugene, Oregon, is recognized for its commitment to providing quality in-home care and support services. With a focus on compassionate caregiving and a supportive work environment, the organization strives to meet the diverse needs of its clients. While many families express satisfaction with the care provided, there are areas identified for improvement, particularly in scheduling and communication.
