Overview
Touchmark at Pilot Butte, located in Bend, Oregon, offers a vibrant senior living community that emphasizes comfort and sophistication. With stunning views of the Deschutes River, this facility provides a range of living options including independent living, assisted living, and memory care. Residents can enjoy a maintenance-free lifestyle complemented by a variety of amenities and services designed to enhance their quality of life.
Services & Support
Touchmark at Pilot Butte features a continuum of care that includes independent living, assisted living, and memory care. This allows residents to transition seamlessly between levels of care as their needs change. The community is dedicated to providing a supportive environment where residents can thrive socially and physically.
Living Options & Amenities
The community offers spacious and private cottages as well as apartment lodge homes. Residents have access to a range of amenities, including a pool, gym, movie theater, and multiple dining venues. The dining options are highly praised, with residents noting the quality and variety of food available in the dining room, café, and pub.
Dining & Activities
Dining at Touchmark is a highlight for many residents, who appreciate the quality of meals and the attentive service from the kitchen and wait staff. The facility hosts a rich calendar of activities, including classes, games, and outings, fostering a sense of community and engagement among residents.
Care Approach & Staff
The staff at Touchmark is noted for their caring and responsive nature. Management is actively involved in ensuring that residents’ needs are met, and they work diligently to maintain a high standard of service, especially in challenging times. The general manager is recognized for going above and beyond to accommodate residents, contributing to a welcoming atmosphere.
What Families Say
Reviews reflect a generally positive sentiment towards Touchmark at Pilot Butte. Many families appreciate the beautiful environment, friendly staff, and extensive amenities. However, some reviews indicate concerns regarding food service and staffing challenges, especially during busy periods. Families commend the community for its warmth and the effort made by staff to create a home-like atmosphere for residents.
Room for Improvement
While many residents have had positive experiences, some feedback points to difficulties related to food service and staffing turnover. These concerns have led to mixed reviews regarding dining options and overall satisfaction. Management is reportedly aware of these issues and is actively working to address them.
Summary
Overall, Touchmark at Pilot Butte in Bend, Oregon, offers a dynamic and supportive living environment for seniors. With a focus on community, quality dining, and comprehensive care options, it provides an appealing choice for those seeking an active and engaging lifestyle. Families considering this community can expect a range of amenities and a dedicated staff, though they should also be aware of some ongoing challenges related to food service and staffing.
