Overview
Elite Homecare NW, located in Bend, Oregon, is an independent and locally owned agency specializing in compassionate in-home care for individuals with dementia, hospice needs, and advanced care requirements. Their focus is on enhancing comfort and dignity for clients, providing fully personalized support that allows individuals to live at home with expert assistance available 24/7.
Services & Support
Elite Homecare NW offers a range of services designed to support individuals and families in their homes. Their caregivers provide one-on-one attention, assisting with daily needs while also fostering meaningful relationships that contribute to each person’s overall well-being. The agency is dedicated to delivering high-quality care that respects and values clients, ensuring they feel supported in their home environment.
Care Approach & Staff
The caregivers at Elite Homecare NW are carefully selected and extensively trained. The agency emphasizes the importance of empathy, reliability, and dedication in their staff, ensuring that each team member upholds the highest standards of compassionate care. Continuous training throughout the year helps maintain these standards, allowing caregivers to provide the best possible support to their clients.
Who They Serve
Elite Homecare NW serves individuals with dementia, hospice needs, and those requiring advanced care throughout Central Oregon and Deschutes County. Their personalized approach is tailored to meet the unique needs of each client, enabling them to receive care that is both respectful and dignified.
Service Area
The service area for Elite Homecare NW includes Bend, Redmond, Sisters, Sunriver, La Pine, and surrounding communities in Central Oregon. This broad coverage allows them to assist a diverse range of clients within the region.
What Families Say
Families have expressed positive experiences with the caregivers, noting their kindness and attentiveness. One family highlighted the effective teamwork and support they received during the home assessment process. However, there were concerns regarding the business practices of the agency, particularly related to billing and communication with the owner, which some found to be unprofessional and aggressive.
Room for Improvement
Some families have noted issues with billing practices, particularly concerning extra charges for caregiver time that did not align with the actual services provided. Additionally, there were reports of unprofessional communication from the owner during stressful situations, which could be improved to foster better relationships with clients and their families.
Summary
Elite Homecare NW is committed to providing compassionate and personalized in-home care for individuals with advanced needs in Bend, Oregon, and surrounding areas. While many families appreciate the quality of care from the staff, there are areas for improvement regarding business practices and communication that could enhance the overall experience for clients and their families.
