Overview
Saint Francis Home Health, located in Tulsa, Oklahoma, provides a range of home health care services aimed at supporting individuals recovering from illness, injury, or surgical procedures. The agency is certified by Medicare and accredited by The Joint Commission, ensuring adherence to established standards of care. Their team of skilled practitioners offers services including skilled nursing, physical therapy, occupational therapy, speech therapy, and more, with a focus on facilitating a comfortable recovery in a familiar environment.
Services & Support
Saint Francis Home Health offers a comprehensive array of services designed to meet diverse healthcare needs at home. Their offerings include skilled nursing care, physical therapy, occupational therapy, speech therapy, medical social work services, nutritional counseling, and certified home health aides. The agency emphasizes maintaining high standards of clinical excellence through regular evaluations and ongoing education for their staff.
Care Approach & Staff
While many clients have reported positive experiences with in-home nursing and therapy staff, noting their compassion and skill, there have been some concerns regarding the responsiveness of administrative staff. Families have described instances where communication over the phone was perceived as rude, impacting the overall experience. However, the hands-on care from nursing and therapy professionals has received commendations for being attentive and effective.
Who They Serve
Saint Francis Home Health serves individuals who require assistance during recovery from various health conditions, including post-surgical care. The agency’s services are designed to support patients who may have mobility challenges or require ongoing medical assistance at home.
Room for Improvement
Feedback from families indicates areas for improvement, particularly regarding the administrative aspects of the service. Some clients have expressed dissatisfaction with the communication from office staff, describing interactions as sharp or unhelpful. Additionally, there have been reports of issues related to scheduling and the consistency of service delivery, such as delays in sending aides.
What Families Say
Families have shared mixed experiences with Saint Francis Home Health. While many praise the quality of care provided by in-home nurses and therapists, there are notable concerns regarding the behavior of some administrative staff. Instances of perceived rudeness and lack of support when seeking assistance have been highlighted. Despite these challenges, several families have expressed appreciation for the skilled nursing and therapy teams, emphasizing their dedication to patient care.
