Overview
The Courtyards at The Ambassador Memory Care Assisted Living, located in Tulsa, Oklahoma, specializes in memory care for individuals with Alzheimer’s and dementia. The facility aims to provide a secure and homelike environment that addresses the unique needs of its residents while fostering a sense of dignity and belonging. The care team is trained to support both residents and their families in understanding and navigating the challenges associated with memory loss.
Services & Support
The Courtyards offers a range of services tailored to memory care, including 24/7 licensed and certified staff available to assist residents at all times. The facility emphasizes a supportive atmosphere, encouraging creativity and daily living activities. A variety of daily activities are provided, including music, crafts, exercise, and community visits, which help residents maintain a sense of purpose and engagement.
Care Approach & Staff
The care team at The Courtyards is specifically trained in Alzheimer’s and related dementias, enabling them to understand the complexities of these conditions and provide optimal care. Staff members are committed to creating a warm and safe environment, although some reviews indicate challenges with staff availability and responsiveness. Concerns have been raised about supervision levels, particularly with memory care residents roaming unsupervised in assisted living areas.
Living Options & Amenities
The facility offers spacious apartments in studio, one-bedroom, and two-bedroom configurations, some of which provide direct access to an enclosed courtyard featuring a koi pond and gazebo. Residents can enjoy a variety of activities and outings, as well as the option to bring pets into their living spaces. The environment is designed to be clean and welcoming, although some reviews express concerns over maintenance and cleanliness.
Dining & Activities
Dining at The Courtyards is overseen by a professional dietician, ensuring that meals are nutritious and varied. Residents have access to a diverse menu with daily specials, and many reviews highlight the quality of the food. Activities are designed to promote engagement and enjoyment, allowing residents to continue pursuing lifelong interests.
What Families Say
Feedback from families is mixed. While some appreciate the caring environment and the variety of activities, others have raised serious concerns regarding staff responsiveness and the safety of residents. Incidents of inadequate supervision and delayed maintenance have been reported, leading to feelings of distress among some families. Positive remarks often focus on the cleanliness of the facility and the friendliness of the staff, contrasting with the negative experiences shared by others.
Room for Improvement
Several reviews indicate a need for improvement in staff availability and responsiveness to resident needs. Concerns about supervision for memory care residents and the handling of maintenance requests have been noted, suggesting that management may need to enhance their operational oversight to ensure resident safety and satisfaction.
Summary
The Courtyards at The Ambassador Memory Care Assisted Living provides specialized memory care in a secure environment, with a focus on dignity and engagement. While many residents and families appreciate the amenities and activities offered, there are notable concerns regarding staff availability and supervision. Families considering this facility should weigh the positive aspects alongside the reported challenges to make an informed decision.
