Overview
SSM Health at Home, located in Oklahoma City, Oklahoma, provides a range of home health care services, including hospice care for patients with terminal illnesses. Their caregivers work alongside patients’ physicians to create personalized care plans aimed at enhancing quality of life.
Services & Support
The services offered by SSM Health at Home include home health care for recovery from injuries and management of chronic illnesses. They also provide hospice services, which encompass pain relief medication, spiritual support, counseling services, home medical equipment, and therapy services.
Care Approach & Staff
Feedback on the staff at SSM Health at Home is mixed. While some families have praised the compassion and thoroughness of the nursing staff, noting that they were kind and gentle, others have reported issues with communication and service delivery. For instance, there were concerns about the frequency of nurse visits and the provision of necessary supplies, which some families felt were inadequate.
Who They Serve
SSM Health at Home serves individuals recovering from injuries, those managing chronic illnesses, and patients in need of hospice care. The range of services is designed to cater to various healthcare needs within the home setting.
Room for Improvement
Several reviews highlighted areas for improvement, particularly regarding customer service and reliability of service delivery. Some families experienced delays in nurse visits and a lack of necessary medical supplies, which affected their overall satisfaction with the service.
What Families Say
Families have expressed a range of experiences with SSM Health at Home. While some have shared positive experiences with specific staff members who provided compassionate care, others have reported significant dissatisfaction, particularly regarding the responsiveness of the office staff and the consistency of care. Concerns were raised about the nurses’ punctuality and the adequacy of supplies provided for home care.
Summary
In summary, SSM Health at Home offers a variety of home health care services, including hospice care, with a focus on personalized care plans. While some families have praised the staff for their kindness and thoroughness, others have noted issues with service reliability and customer support. Families considering SSM Health at Home may want to weigh these mixed experiences as part of their decision-making process.
