Overview
Gentle Shepherd Home Health, located in Oklahoma City, Oklahoma, has been serving Central Oklahoma since 2004. This family-owned and operated agency provides home health care services with a focus on patient needs and compassionate care.
Services & Support
The agency offers a range of home health care services, including personal care assistance. Families have noted the professionalism and friendliness of the staff, particularly highlighting their willingness to provide support and assistance as needed.
Care Approach & Staff
Reviews indicate that the staff at Gentle Shepherd Home Health are often described as caring and compassionate. Many clients appreciate the dedication of the team, with specific praise for the professionalism of the nursing staff. However, there have also been some concerns regarding the reliability of personal care assistants (PCAs), with reports of inconsistent arrival times and communication issues.
What Families Say
Feedback from families has been mixed. While some express gratitude for the compassionate care and support received, others have reported significant frustrations regarding service reliability and punctuality. Instances of poor communication and lack of timely updates from the office staff have also been mentioned. Despite these concerns, several families have recommended the agency for its caring approach.
Room for Improvement
There are notable concerns regarding the reliability of services. Some families have experienced long wait times for personal care assistants and have reported that staff members sometimes arrive late or do not show up at all. Communication issues, such as a lack of courtesy calls, have also been highlighted as areas needing improvement.
Summary
Gentle Shepherd Home Health provides compassionate care in Oklahoma City, with a focus on meeting the needs of patients. While many families appreciate the dedication of the staff, there are ongoing concerns regarding service reliability and communication. Families considering this agency may want to weigh the positive experiences alongside the reported challenges.
