Overview
Elara Caring, located in Oklahoma City, Oklahoma, is one of the nation’s largest providers of home-based care. The organization offers a variety of services including skilled home health, personal care, and hospice care. With a significant presence across 17 states, Elara Caring aims to support over 60,000 patients and their families daily.
Services & Support
Elara Caring provides a range of services tailored to meet the needs of individuals requiring in-home support. Their skilled home health services focus on recovery, rehabilitation, and health education, while personal care services assist with daily living activities and home safety. Additionally, they offer hospice care designed to ensure comfort and quality of life for patients and their families.
Care Approach & Staff
The care approach at Elara Caring emphasizes a holistic perspective, particularly in their hospice services. However, reviews indicate mixed experiences regarding the quality of care provided. While some clients have praised specific staff members for their compassion and thoroughness, others have expressed dissatisfaction with the overall professionalism and reliability of the caregivers. Reports of unkept attire and lack of identification among staff have raised concerns about the company’s hiring and training practices.
Who They Serve
Elara Caring serves a diverse clientele in Oklahoma City, including individuals requiring skilled nursing care, personal assistance, and hospice support. The organization aims to cater to various needs, although feedback suggests that experiences can vary significantly among clients.
What Families Say
Feedback from families is notably polarized. Some clients have shared positive experiences, particularly highlighting the dedication of individual caregivers. For instance, one family member commended a caregiver for transforming their living space and providing exceptional support. Conversely, numerous reviews reflect frustration with the company’s communication and reliability, with several clients reporting missed appointments and insufficient care.
Room for Improvement
Several reviews indicate a need for improvement in communication and consistency of caregiver attendance. Families have reported difficulties in reaching the company for assistance and have expressed concerns about the quality of care being provided. Additionally, some clients noted that caregivers sometimes did not meet their expectations in terms of thoroughness and professionalism.
Summary
Elara Caring offers essential home health and personal care services in Oklahoma City, Oklahoma, with a focus on skilled nursing and hospice care. While some families have had positive experiences with specific caregivers, there are significant concerns regarding the overall quality of service, communication, and reliability. Potential clients may wish to carefully consider these factors when evaluating their options for home health care.
