Overview
CompleteOK Home Health & Hospice, located in Oklahoma City, Oklahoma, is committed to delivering patient-centered care in the comfort of home. The organization offers a variety of services, including skilled nursing, physical therapy, and specialized programs aimed at orthopedic recovery, cardiac rehabilitation, and chronic disease management. For those facing life-limiting illnesses, their hospice team provides comprehensive pain and symptom management, as well as emotional and spiritual support for both patients and their families.
Services & Support
CompleteOK provides a wide range of in-home care services, including home health, hospice care, and palliative care. Their home health services encompass skilled nursing, wound care, and various therapies such as physical, occupational, and speech therapy. The hospice care plan is designed to offer whole-person care for individuals with life-limiting conditions, ensuring that patients receive compassionate support tailored to their unique needs.
Care Approach & Staff
The care team at CompleteOK includes dedicated healthcare professionals who strive to deliver high-quality care. While some families have reported positive experiences with specific staff members, such as physical therapists, there have been concerns regarding the professionalism of certain nurses. Reviews indicate a mix of experiences, with some families expressing gratitude for the compassionate support received during difficult times, while others noted unprofessional behavior from staff.
Who They Serve
CompleteOK serves a diverse clientele, including individuals recovering from surgery and those managing chronic illnesses. Their hospice services are tailored for patients with life-limiting conditions, providing both medical and emotional support to enhance the quality of life for patients and their families.
What Families Say
Feedback from families using CompleteOK’s services has been varied. Many have praised the compassionate care provided by certain staff members, particularly during hospice situations. However, several reviews highlight significant concerns regarding the professionalism and responsiveness of specific nurses and caregivers. Some families have reported negative experiences, including issues with communication and care standards, which have led to a lack of trust in the service.
Room for Improvement
Multiple reviews indicate a need for improvement in staff professionalism and communication. Some families reported experiences with unprofessional behavior from nurses and caregivers, which negatively impacted their overall satisfaction. Additionally, concerns were raised regarding the company’s responsiveness to issues and complaints, suggesting that there is room for enhancing their service quality.
Summary
CompleteOK Home Health & Hospice aims to provide compassionate, patient-centered care to individuals in Oklahoma City and surrounding areas. While many families appreciate the support received, especially in hospice situations, there are notable concerns regarding the professionalism of some staff members. Families considering this service may want to weigh the mixed feedback regarding care experiences and staff behavior.
