Overview
The Mansion at Waterford Assisted Living, located in Oklahoma City, Oklahoma, is designed to be an urban senior living retreat that prioritizes relationships and community. The facility aims to provide a supportive environment with a focus on care and comfort for its residents. Situated in the Waterford Complex, close to high-end shopping and cultural attractions, the community offers a range of services tailored to meet the needs of seniors, including Assisted Living and Memory Care.
Services & Support
The Mansion at Waterford provides various services to its residents, including assistance with daily living activities, memory care, and access to home health services. Residents benefit from transportation, housekeeping, and a variety of events that promote social engagement. However, there have been concerns regarding the responsiveness of staff to urgent requests for assistance, such as help with bathroom needs and hydration.
Care Approach & Staff
The care approach at The Mansion emphasizes a supportive and friendly environment. While many staff members are noted for their kindness and helpfulness, there have been reports of inconsistent follow-through on care promises. Some families have expressed frustration over delayed responses to requests for help, which has raised concerns about the overall attentiveness of the staff. Despite these issues, there are also positive remarks about the dedication of certain team members.
Dining & Activities
Dining options at The Mansion have received mixed reviews. While some residents enjoy the meals, others have expressed dissatisfaction with the food quality, leading families to bring in meals from outside. The facility hosts various activities aimed at fostering social interaction among residents, contributing to a vibrant community atmosphere.
Location & Access
The Mansion at Waterford is conveniently located in a desirable area of Oklahoma City, making it accessible for families and visitors. The facility is situated near shopping and cultural landmarks, enhancing the living experience for residents.
What Families Say
Feedback from families is varied. Many appreciate the beautiful environment and the kindness of some staff members, noting that the community feels welcoming. However, there are significant concerns regarding the cleanliness of the facility, with reports of unpleasant odors and maintenance issues. Families have also highlighted the importance of regular visits to ensure that their loved ones receive the necessary care and attention.
Room for Improvement
There are notable areas for improvement at The Mansion at Waterford. Families have raised concerns about the responsiveness of staff to urgent needs, as well as issues related to cleanliness and maintenance. Reports of unpleasant odors and inadequate follow-up on medical care have also been mentioned. Addressing these concerns could enhance the overall living experience for residents.
Summary
The Mansion at Waterford Assisted Living offers a community-focused environment in Oklahoma City, Oklahoma, with a range of services for seniors. While the facility boasts a beautiful setting and friendly staff, there are ongoing concerns regarding staff responsiveness, cleanliness, and dining quality. Families are encouraged to remain actively involved in their loved ones’ care to ensure their needs are met effectively.
