Overview
Emerald Care Center Midwest, located in Midwest City, Oklahoma, provides skilled nursing and rehabilitation services tailored to the needs of its residents. The facility emphasizes compassionate care, with a dedicated staff that includes many experienced professionals who have been with the center for over three decades. They aim to support residents in their recovery and restore their independence through personalized care plans.
Services & Support
Emerald Care Center Midwest offers a range of services, including skilled nursing, rehabilitation, and respite care. The in-house therapy programs are designed to cater to individual needs, whether recovering from surgery, a stroke, or other health issues. Residents benefit from a consistent therapy team, fostering a supportive environment that encourages progress and healing.
Care Approach & Staff
The staff at Emerald Care Center Midwest is described as dedicated and compassionate, with a focus on personal attention for each resident. While many reviews highlight the kindness of specific staff members, there are also concerns about the overall consistency of care. Some families have reported experiences of neglect and communication issues with staff, which have raised significant concerns regarding the quality of care provided.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the care their loved ones received, particularly in rehabilitation and support from certain staff members. Positive experiences include attentive care and effective communication from the business office regarding insurance and paperwork. However, several families have raised serious concerns about neglect, including reports of untreated medical issues, delays in medication, and inadequate attention to personal care. These contrasting experiences suggest variability in care quality.
Room for Improvement
Multiple reviews indicate areas needing attention, particularly regarding consistent staff performance and communication. Instances of neglect, such as delayed medication administration and lack of personal care, have been noted. Families have also expressed concerns about the treatment of residents, highlighting a need for a more equitable approach to care and attention.
Summary
Emerald Care Center Midwest offers skilled nursing and rehabilitation services in a supportive environment, but experiences among families vary widely. While some praise the dedication of certain staff members and the effectiveness of therapy programs, others express serious concerns about neglect and inconsistent care. Families considering this facility should weigh these mixed reviews carefully to determine if it aligns with their loved one’s needs.
