Overview
The Grand at Bethany Skilled Nursing and Therapy, located in Bethany, Oklahoma, is a skilled nursing facility that offers various services including rehabilitation and long-term care. While the facility aims to provide compassionate care, reviews from families indicate significant concerns regarding the quality of care and treatment received by residents.
Services & Support
The Grand at Bethany offers a range of services including skilled nursing, rehabilitation, and hospice care. The staff is responsible for assisting residents with daily tasks such as medication administration, personal hygiene, and self-care. However, many reviews highlight issues with staff responsiveness and the quality of care, including reports of neglect and inadequate attention to residents’ needs.
Care Approach & Staff
The facility is staffed by nurses and caregivers who are expected to provide attentive care. Some families have reported positive experiences with individual staff members who demonstrate genuine concern for residents. However, numerous reviews express dissatisfaction with the overall staff attitude, describing them as dismissive and unprofessional. Concerns about high turnover rates and a lack of sufficient staffing have also been noted, affecting the level of care provided.
Who They Serve
The Grand at Bethany primarily serves seniors requiring skilled nursing care, rehabilitation, and long-term support. Families have voiced concerns regarding the treatment of residents, with multiple accounts of neglect and inadequate responses to health issues, including bedsores and personal hygiene.
Levels of Care
The facility provides skilled nursing care and rehabilitation services, but reviews indicate a troubling pattern of neglect and poor management. Families have reported instances of residents being left unattended for extended periods and not receiving necessary medical attention.
Dining & Activities
While some reviews mention that the food can be enjoyable, others have criticized the quality and presentation of meals. Activities are offered to engage residents, but the overall experience can vary significantly based on staff availability and attentiveness.
What Families Say
Feedback from families is mixed, with some expressing gratitude for specific staff members while others describe their experiences as deeply troubling. Reports of neglect, including residents being left in soiled clothing and not receiving timely care, are prevalent. Families have noted a lack of communication from management regarding serious concerns, leading to feelings of frustration and helplessness.
Room for Improvement
There are significant areas for improvement at The Grand at Bethany. Families have reported issues with staff responsiveness, cleanliness, and overall care quality. The need for better management practices and increased staff training has been emphasized by multiple reviewers.
Summary
The Grand at Bethany Skilled Nursing and Therapy has received a range of reviews that highlight both positive interactions with some staff and serious concerns regarding the overall quality of care. Families should carefully consider the feedback from other residents and their families when evaluating this facility for their loved ones.