Overview
Riverside Health Services, located in Arkoma, Oklahoma, is a long-term care facility that has received mixed reviews from families and residents. While some praise the attention and respect shown by certain staff members, others express serious concerns regarding cleanliness and the overall quality of care.
Services & Support
Riverside Health Services provides various services typical of long-term care facilities, including skilled nursing care and rehabilitation. Families have noted that some staff members, such as nurses and certified nursing assistants (CNAs), demonstrate a commitment to patient care, often going above and beyond in their duties. However, there are reports of inconsistent care and communication issues, particularly when it comes to responding to families’ needs.
Care Approach & Staff
The care approach at Riverside Health Services appears to be a mix of dedicated staff and areas needing improvement. Some reviewers highlight the professionalism of specific staff members, noting their respectful treatment of residents. However, there are significant concerns about the overall attitude of the staff, with several families feeling that some employees prioritize their paychecks over genuine care for the residents.
Living Options & Amenities
The facility is described as small and somewhat outdated, with cleanliness being a major issue for several reviewers. Reports of unpleasant odors, including urine, have raised concerns about the living environment. While some families appreciate the community aspect of Riverside, others feel that the facility does not meet basic standards for cleanliness and comfort.
What Families Say
Families have shared a range of experiences at Riverside Health Services. Some commend the staff for their compassion and dedication, particularly in critical care situations. Conversely, numerous reviews express dissatisfaction with the facility’s management and organizational issues, including poor communication and lack of responsiveness to families’ concerns. This has led to feelings of frustration and distrust among some families.
Room for Improvement
Several reviewers have indicated that Riverside Health Services has significant areas that require improvement, particularly in staff training and facility management. Issues such as cleanliness, communication with families, and overall care quality have been highlighted as critical areas needing attention.
Summary
Riverside Health Services presents a complex picture, with a mix of positive and negative feedback from families and residents. While some staff members are praised for their dedication and care, significant concerns about cleanliness, communication, and management practices persist. Families considering this facility should weigh these factors carefully when making decisions about care for their loved ones.