Overview
Mill Creek Center for Nursing and Rehabilitation, located in Winston-Salem, North Carolina, is a skilled nursing facility dedicated to providing high-quality care in a supportive environment. The facility offers a range of services aimed at promoting recovery and improving the quality of life for its residents. With a focus on personalized care plans and a compassionate staff, Mill Creek aims to help individuals regain independence following surgery or manage ongoing medical needs.
Services & Support
Mill Creek Center provides a comprehensive array of services, including short-term rehabilitation, long-term care, orthopedic and pulmonary rehabilitation, and daily living support. The facility is equipped to handle various rehabilitation needs, emphasizing physical, occupational, and speech therapy to aid residents in their recovery journeys.
Care Approach & Staff
The staff at Mill Creek is noted for their dedication and compassionate care. Many reviews highlight the positive interactions residents have with the team, describing them as friendly and supportive. However, there are contrasting experiences regarding staff responsiveness and treatment, with some family members expressing concerns about the quality of care provided to their loved ones.
Living Options & Amenities
Mill Creek Center strives to create a welcoming atmosphere for its residents. While some reviews mention cleanliness and comfort, there are significant concerns raised about maintenance and overall facility conditions. The facility is designed to ensure safety and comfort, although some visitors have reported issues that detract from the overall experience.
What Families Say
Feedback from families is mixed. Many individuals appreciate the kindness and professionalism of the staff, particularly during orientation processes. However, some reports indicate serious concerns regarding the treatment of residents, with specific incidents of neglect being cited. These mixed reviews highlight the need for improvement in certain areas of care and facility management.
Room for Improvement
Several reviews indicate that there are significant issues regarding cleanliness and maintenance within the facility. Families have expressed dissatisfaction with the condition of rooms and the overall environment, suggesting that improvements are necessary to ensure a more comfortable experience for residents.
Summary
Mill Creek Center for Nursing and Rehabilitation offers a range of skilled nursing and rehabilitation services in Winston-Salem, NC. While the facility is praised for its caring staff and comprehensive therapy options, there are notable concerns regarding cleanliness and the treatment of residents. Families considering this facility should weigh both positive experiences and critical feedback to make an informed decision.
