Overview
SHIPMAN FAMILY HOME CARE, INC., located in Winston-Salem, North Carolina, is a state-licensed agency that provides non-medical home care services. Established in 1987, the agency has built a reputation for prioritizing client needs, emphasizing the importance of compassionate care. They offer a range of services designed to support individuals in their homes, retirement communities, and hospitals.
Services & Support
Shipman Family Home Care, Inc. specializes in one-on-one personal care, focusing on helping clients maintain their independence and quality of life. Their services include personal care assistance with activities of daily living (ADLs) such as bathing, grooming, light meal preparation, and mobility support. Additionally, they offer companionship and social support, which is particularly beneficial for seniors or individuals experiencing loneliness. Other services provided include reminder services for medications and assistance with running errands, subject to prior approval.
Care Approach & Staff
The agency prides itself on employing a team of dedicated caregivers who are described as caring and honest. Their approach is centered around the principle that “clients come first,” aiming to foster a supportive environment for clients to thrive. The caregivers focus on helping clients help themselves, promoting independence while providing necessary assistance.
Who They Serve
Shipman Family Home Care, Inc. serves a diverse clientele, including seniors and individuals recovering from illness, injury, or surgery. Their services are tailored to meet the specific needs of clients, ensuring that they receive personalized support in the comfort of their own homes.
What Families Say
Feedback from families regarding their experiences with Shipman Family Home Care, Inc. has been mixed. While some appreciate the agency’s commitment to client care, others have raised concerns about the professionalism of the staff, noting instances of unprofessional behavior and attitudes during interactions.
Room for Improvement
There have been mentions of staff attitudes and professionalism that suggest a need for improvement in customer service. Addressing these concerns may enhance the overall client experience.
Summary
In summary, Shipman Family Home Care, Inc. in Winston-Salem, North Carolina, offers a variety of non-medical home care services with a focus on personal care and client support. While the agency has a long-standing reputation for prioritizing client needs, feedback indicates that there may be areas for improvement in staff professionalism. Families considering this agency may want to weigh these aspects when making their decision.
