Overview
Right at Home, located in Winston-Salem, North Carolina, provides trusted in-home care for seniors and adults with disabilities. Their highly trained caregivers offer a range of services, including companionship, hygiene support, respite care, and physical assistance, aimed at helping loved ones maintain independence at home. Right at Home emphasizes the creation of custom care plans tailored to individual needs, ensuring that each client receives the best possible care.
Services & Support
Right at Home offers a variety of services designed to support seniors and adults with disabilities. Their caregivers provide companionship and assistance with daily living activities, which helps clients maintain their independence. The agency is available 24/7, including holidays and weekends, ensuring that care is accessible at any time. This flexibility is appreciated by families who require support during critical times, such as post-surgery recovery.
Care Approach & Staff
The staff at Right at Home are frequently described as compassionate and dedicated. Many caregivers have long tenures with the agency, which speaks to their commitment and reliability. Families have noted the professionalism and attentiveness of the scheduling directors, who work diligently to ensure that care plans are executed effectively. The agency’s approach prioritizes open communication, with staff asking questions to confirm care needs and preferences.
Who They Serve
Right at Home serves seniors and adults with disabilities, providing essential support that allows them to live independently in their own homes. Their services are particularly beneficial for families managing the care of elderly loved ones, especially those with complex needs such as dementia or recovery from surgery.
What Families Say
Reviews highlight a mix of experiences with Right at Home. Many families express gratitude for the compassionate care their loved ones receive, often noting that caregivers feel like family. Positive feedback emphasizes the responsiveness and flexibility of the agency, particularly during transitional phases of care. However, some reviews reflect concerns regarding billing practices and management, with one family expressing dissatisfaction over perceived unfair business practices. Overall, the agency has garnered both praise for its dedicated staff and criticism regarding operational issues.
Room for Improvement
While many families have had positive experiences with Right at Home, some reviews indicate areas for improvement, particularly in billing practices and management communication. A few clients reported feeling dissatisfied with how billing disputes were handled, suggesting that enhancing transparency and responsiveness in these areas could benefit the agency’s overall reputation.
Summary
Right at Home in Winston-Salem, North Carolina, offers a range of in-home care services for seniors and adults with disabilities. With a focus on compassion and individualized care, the agency strives to support clients in living independently. While many families commend the agency for its skilled caregivers and responsive service, there are noted concerns regarding billing practices that the agency may need to address to enhance client satisfaction.
