Overview
Azalea Health & Rehab Center, located in Wilmington, North Carolina, specializes in providing respectful and compassionate senior care services. Opened in 2013, this state-of-the-art facility offers a range of specialized programs designed to enhance the lives of its patients. The dedicated team at Azalea is committed to delivering high-quality medical and nursing care in a home-like atmosphere.
Services & Support
Azalea Health & Rehab Center provides a variety of services, including skilled nursing, rehabilitation, physical therapy, and occupational therapy. The facility also offers social worker support to assist families in navigating care options. Patients can benefit from a pre-registration program, allowing them to plan for rehabilitation prior to surgery, which can provide peace of mind for both patients and their families.
Care Approach & Staff
The care approach at Azalea is centered around individualized attention and compassion. While some reviews highlight exceptional care from certain staff members, there have been concerns regarding the overall responsiveness of the staff. Some families reported delays in assistance and issues with cleanliness, indicating that experiences may vary widely depending on the time and specific staff on duty.
Who They Serve
Azalea Health & Rehab Center serves a diverse range of patients, including those requiring short-term rehabilitation following hospitalization and long-term care residents. The facility aims to cater to the unique needs of each individual, promoting a high quality of life through tailored care plans.
Living Options & Amenities
The facility is designed to create a comfortable and welcoming environment. Residents can enjoy local attractions such as the theater and the annual North Carolina Azalea Festival. However, some reviews indicate that the cleanliness of the living spaces can be inconsistent, with reports of maintenance issues affecting the overall experience.
Dining & Activities
Dining experiences at Azalea have received mixed feedback. While some residents appreciate the food quality, others have expressed dissatisfaction, describing it as below expectations. The facility offers various activities to engage residents, although the level of staff involvement in these activities may vary.
What Families Say
Feedback from families is varied. Some express gratitude for the care their loved ones received, particularly praising the therapy team and specific staff members. However, numerous reviews also raise serious concerns about neglect, cleanliness, and staff responsiveness, prompting strong warnings from some family members against using the facility.
Room for Improvement
There are notable areas for improvement at Azalea Health & Rehab Center. Families have reported issues with staff responsiveness, cleanliness, and the overall management of care. These concerns suggest that while some staff members provide excellent care, the facility may need to enhance training and oversight to ensure consistent quality across all shifts.
Summary
Azalea Health & Rehab Center offers a range of senior care services in Wilmington, NC, with a focus on rehabilitation and skilled nursing. While many families have had positive experiences, there are significant concerns regarding staff responsiveness and facility cleanliness that potential residents and their families should consider. It is advisable to visit the facility and gather firsthand experiences to make an informed decision.
