Overview
Coastal Companion Care LLC, located in Wilmington, North Carolina, is a privately owned, non-medical home care provider that has been serving residents in Southeast North Carolina since 2005. With two locations in Southport and Wilmington, the company offers a range of personalized assistance services designed to support individuals in their daily lives.
Services & Support
Coastal Companion Care provides flexible, non-medical in-home support that can be tailored to meet individual needs, ranging from a few hours a day to 24/7 care. Their services include personal care, companionship, light housekeeping, meal preparation, medication reminders, and transportation. The organization emphasizes the importance of matching caregivers with clients to ensure a respectful and supportive relationship.
Care Approach & Staff
The staff at Coastal Companion Care is described as friendly, positive, and dedicated to meeting the needs of their clients. Many families have expressed appreciation for the caregivers’ kindness and professionalism, noting that they create a welcoming environment. The company boasts a high caregiver retention rate of 60%, which reflects their commitment to fostering a supportive work environment.
Who They Serve
Coastal Companion Care serves a diverse clientele, including seniors and individuals with disabilities who require assistance with daily living activities. Families have reported that the caregivers are effective in lifting the spirits of their loved ones, providing not just physical support but also emotional encouragement.
Service Area
The Wilmington office serves New Hanover County and Pender County, including areas such as Wrightsville Beach, Carolina Beach, and Hampstead. The Southport office covers Brunswick County and Columbus County, extending services to various nearby communities.
What Families Say
Feedback from families has been mixed. While many have praised the staff for their compassion and dedication, some recent reviews have raised concerns about the quality of care provided. Issues such as caregivers not being attentive, leaving clients unattended, and lacking proper training for specific tasks have been highlighted. This has caused some families to seek alternatives after experiencing dissatisfaction with the service.
Room for Improvement
Recent reviews indicate that there may be inconsistencies in caregiver performance, with some families reporting negative experiences related to caregiver behavior and training. Addressing these issues could enhance the overall quality of care and client satisfaction.
Summary
Coastal Companion Care LLC offers a variety of in-home support services designed to assist individuals in their daily lives. While many families appreciate the compassionate nature of the caregivers, there have been notable concerns regarding the consistency of care. Families considering Coastal Companion Care may want to weigh these factors based on their specific needs and preferences.
