Overview
River Trace Nursing and Rehabilitation Center, located in Washington, North Carolina, offers skilled nursing care, including memory care and rehabilitation services. The facility is currently undergoing renovations to enhance its offerings. While the center aims to provide compassionate care, reviews indicate significant concerns regarding management and overall resident care.
Services & Support
River Trace provides a range of services, including short-term rehabilitation after surgery or hospitalization, long-term care for chronic illnesses, and specialized memory care for individuals with dementia. The facility emphasizes a secure environment for recovery and round-the-clock nursing care. However, feedback from families suggests that the quality of care may not consistently meet expectations.
Care Approach & Staff
The center’s interdisciplinary team is designed to deliver both medical and personal care. Some families have noted positive interactions with specific staff members, particularly in addressing individual care needs. However, multiple reviews express concerns about management practices and staff turnover, which may impact the quality of care provided to residents.
Who They Serve
River Trace serves a diverse population, including elderly residents who require long-term care and individuals needing short-term rehabilitation. The facility also caters to patients with memory-related conditions, aiming to provide a supportive environment for those facing cognitive challenges.
Room for Improvement
There are recurring themes in reviews highlighting issues with management and communication. Families have reported difficulties in reaching staff for important updates and concerns, leading to frustration. Additionally, some reviews mention unsatisfactory conditions within the facility, including cleanliness and pest control issues, which could affect the overall resident experience.
What Families Say
Feedback from families is mixed. While some express gratitude for the care their loved ones received, others share troubling experiences related to management and care quality. Instances of lost personal items, inadequate communication about medical conditions, and concerns over staff morale have been noted. Families emphasize the need for improvements in management and overall care practices.
Summary
River Trace Nursing and Rehabilitation Center in Washington, NC, aims to provide comprehensive care for its residents. While the facility offers various services, including memory care and rehabilitation, reviews indicate significant concerns regarding management, communication, and the overall quality of care. Families considering this facility may want to weigh these factors carefully based on the experiences shared by others.
