Overview
Universal Healthcare/North Raleigh, located in Raleigh, North Carolina, provides a range of services designed to support individuals in need of assisted living and rehabilitation. The facility has received mixed feedback from families regarding the quality of care and the overall environment.
Services & Support
The facility offers various services including physical therapy, social worker support, and rehabilitation. Families have noted the presence of dedicated staff, particularly in the therapy department, who are committed to enhancing the well-being of residents. However, some reviews indicate that the level of care can be inconsistent, with reports of delays in assistance and medication administration.
Care Approach & Staff
Feedback highlights a mix of experiences with the staff at Universal Healthcare/North Raleigh. Many families appreciate the friendly demeanor of the receptionists and nurses, as well as the compassionate care provided by certain caregivers. However, there are concerns regarding staff attentiveness, with some reports suggesting that not all staff members prioritize patient needs effectively.
Who They Serve
The facility caters to individuals requiring assistance with daily living activities, including those in need of rehabilitation services. Residents may have varying levels of physical health and independence, which influences the type of care they receive.
Levels of Care
Universal Healthcare/North Raleigh provides assisted living and rehabilitation services. The rehabilitation team has received positive remarks for their dedication and support in helping residents regain mobility and independence.
Living Options & Amenities
The facility is designed to provide a comfortable living environment for residents. Families have noted that the common areas, such as the dining room and recreation room, are utilized for socialization. However, there have been concerns about cleanliness and the need for reminders to maintain the environment.
Dining & Activities
Residents have access to dining options, although some reviews mention challenges with meal choices and timing. The activities available aim to promote engagement and social interaction among residents.
What Families Say
Families have shared a variety of experiences at Universal Healthcare/North Raleigh. While some express gratitude for the care and improvements seen in their loved ones, others have raised concerns about the responsiveness of staff and the overall quality of care. Positive remarks often highlight specific staff members who have made a difference in the residents’ experiences.
Room for Improvement
There are several areas where families feel the facility could improve, particularly regarding staff responsiveness and consistency in care. Issues such as delays in assistance, cleanliness, and communication have been noted by multiple reviewers. Addressing these concerns may enhance the overall experience for residents and their families.
Summary
Universal Healthcare/North Raleigh offers a range of services for individuals requiring assisted living and rehabilitation. While many families appreciate the efforts of dedicated staff members, there are notable concerns regarding the consistency of care and responsiveness. Families considering this facility may want to weigh both the positive experiences and the areas needing improvement.
