Overview
Maxim Healthcare Raleigh, NC Regional Office, located in Raleigh, North Carolina, has been providing home healthcare services for over 35 years. The organization focuses on enhancing the quality of life for individuals through compassionate clinical support. Their services include private duty nursing, personal care, and behavioral care, aimed at empowering individuals with chronic and acute conditions to live independently.
Services & Support
Maxim Healthcare offers a range of services, including home healthcare and behavioral care, particularly emphasizing Applied Behavior Analysis (ABA) therapy. Families have reported positive outcomes from ABA services, noting significant improvements in their children’s communication skills and emotional development. The staff is described as supportive and communicative, providing parents with tools to help their children thrive.
Care Approach & Staff
The staff at Maxim Healthcare have been noted for their compassionate approach, particularly in providing ABA therapy. Families appreciated the individualized attention their children received, which contributed to enhanced skills and confidence. However, some reviews indicate concerns regarding management practices, particularly in how they address issues raised by employees and clients.
Who They Serve
Maxim Healthcare serves individuals with a variety of needs, including children requiring ABA therapy and those with complex medical conditions. Reviews suggest that the organization has the potential to provide valuable support, especially for families navigating developmental challenges.
Service Area
The Raleigh, NC Regional Office provides services primarily within the Raleigh area, focusing on local families in need of home healthcare and behavioral support.
Scheduling & Availability
Families have reported challenges with scheduling and reliability of service. There are mentions of missed appointments and inconsistent caregiver availability, which have caused frustration among clients. Some families have noted that they frequently have to remind the office about scheduled visits.
Insurance & Billing
Concerns regarding communication related to billing and paperwork have been highlighted by both clients and staff. Issues such as obtaining W-2 forms and the handling of work-related injuries have been mentioned, indicating a need for improved administrative support.
What Families Say
Feedback from families is mixed. While some express gratitude for the positive impact of ABA therapy on their children, others have voiced significant concerns about management and service reliability. Families have described experiences ranging from supportive and effective care to frustrations over communication and scheduling issues.
Room for Improvement
Several reviews reflect a need for improvement in management practices and communication within the organization. Issues such as missed appointments, lack of responsiveness, and inadequate support for staff have been noted as areas requiring attention.
Summary
Maxim Healthcare Raleigh, NC Regional Office provides essential home healthcare and behavioral services, particularly in ABA therapy, with a focus on enhancing the quality of life for clients. While many families have experienced positive outcomes, concerns about scheduling reliability and management practices suggest that there is room for improvement in service delivery.
