Overview
HomeChoice Healthcare, located in Raleigh, North Carolina, is dedicated to providing quality home health care services. With additional office locations in Southern Pines and Goldsboro, the organization aims to deliver personalized care to clients in their homes. They offer a variety of services designed to assist those in need, including companionship and grooming assistance.
Services & Support
HomeChoice Healthcare provides a range of services to support clients in their daily lives. Their offerings include conversation and companionship, as well as grooming and dressing guidance. They also facilitate Medicaid services for those who qualify, ensuring that clients receive the necessary care based on their individual needs.
Care Approach & Staff
The staff at HomeChoice Healthcare is noted for their kindness and willingness to assist clients. Many reviews highlight the compassionate approach of the team, which is often described as caring and supportive. However, experiences with caregivers can vary, with some clients reporting inconsistent attendance and communication issues. While some caregivers are praised for their dedication, others have been criticized for unprofessional behavior and lack of reliability.
Who They Serve
HomeChoice Healthcare primarily serves individuals requiring assistance at home, including the elderly and those with disabilities. Their services are tailored to meet the needs of clients who may benefit from both medical and non-medical support.
Room for Improvement
Some clients have expressed concerns regarding the reliability of caregivers, noting instances of missed appointments and lack of communication. Additionally, there have been reports of caregivers attending work while sick, which raises health concerns for clients with compromised immune systems. These issues highlight the need for improved staff management and communication within the organization.
What Families Say
Feedback from families is mixed. While many appreciate the compassionate care provided by some staff members, others have reported significant challenges with scheduling and caregiver attendance. Positive comments emphasize the supportive nature of the office staff, who are described as eager to assist with inquiries. However, negative experiences regarding caregiver reliability and professionalism have led some families to reconsider their options.
Summary
HomeChoice Healthcare offers essential home health care services in Raleigh, North Carolina, focusing on companionship and personal care. While the organization is praised for its dedicated staff and supportive office team, there are notable concerns regarding the reliability of caregivers and communication. Families considering HomeChoice Healthcare may want to weigh these factors against their specific needs for home care.
