Overview
Open Arms Retirement Center, located in Raeford, North Carolina, is dedicated to serving and enriching the lives of its residents. This community provides a blend of housing and personal care for individuals who are unable to care for themselves, ensuring a safe and secure home environment supported by a compassionate staff.
Services & Support
The center offers a variety of services including assisted living, memory care, and respite care. Open Arms focuses on meeting the physical and environmental needs of its residents while also promoting their independence. The facility features a Special Care Unit for residents with Alzheimer’s and dementia, providing tailored support for those with specific cognitive needs.
Care Approach & Staff
The staff at Open Arms Retirement Center are noted for their attentiveness and caring nature. Many reviews highlight the dedication of team members, particularly the activities coordinator, who works to keep residents engaged and entertained. However, there are concerns raised about consistency in care, particularly during health crises, indicating a need for improvement in staff responsiveness and communication.
Living Options & Amenities
Open Arms provides a warm and welcoming environment designed to make residents feel at home. The community features a variety of daily activities and social programs aimed at fostering connections and enhancing the quality of life for residents. The facility also emphasizes nutritious dining, offering chef-prepared meals tailored to meet dietary needs.
What Families Say
Feedback from families is mixed. While some express gratitude for the caring atmosphere and the dedication of staff members, others have raised concerns about the quality of care during specific incidents, such as inadequate attention during health issues and issues with room conditions. Families appreciate the family-oriented environment but have reported experiences that suggest room for improvement in operational consistency.
Room for Improvement
Several reviews indicate areas needing attention, including the management of health-related protocols and the overall responsiveness of staff during critical times. Families have expressed concerns about the handling of personal belongings and the comfort of residents during colder months, suggesting that enhancements in these areas could significantly improve the resident experience.
Summary
Open Arms Retirement Center strives to provide a nurturing and supportive environment for its residents in Raeford, North Carolina. While many families appreciate the caring staff and engaging activities, there are notable concerns regarding the consistency of care and responsiveness during health crises. Families considering this facility should weigh both the positive aspects of the community and the areas identified for improvement.
