Overview
Home Instead, located in New Bern, North Carolina, provides senior home care services designed to help elderly individuals age safely in their own homes. The agency offers a variety of services, including respite care, Alzheimer’s care, outpatient care, short-term recovery, veteran care, elderly companionship, transportation, medication reminders, and assistance with doctors’ appointments.
Services & Support
Home Instead delivers a comprehensive range of non-medical services tailored to the needs of seniors. Caregivers assist with daily living activities, provide companionship, and ensure that clients remain comfortable and engaged. Families have noted that the agency is responsive to changing needs, such as increasing caregiver hours when necessary. This flexibility is appreciated by those seeking consistent support for their loved ones.
Care Approach & Staff
The caregivers at Home Instead are frequently described as compassionate, kind, and attentive. Families have praised the professionalism and dedication of the staff, highlighting their commitment to meeting the specific needs of clients. The team works collaboratively to develop personalized care plans that ensure both safety and comfort for elderly clients. Many families have expressed gratitude for the support provided by the caregivers, who often go above and beyond in their roles.
Who They Serve
Home Instead primarily serves elderly individuals and their families in New Bern and surrounding areas. The agency caters to those who require assistance with daily activities, companionship, and specialized care for conditions such as Alzheimer’s and dementia.
Service Area
In addition to New Bern, Home Instead provides services in Craven, Pamlico, and Jones Counties, as well as Carteret County. This includes cities such as Vanceboro, Cove City, Morehead City, and Emerald Isle, ensuring that a wide range of families can access their support.
What Families Say
Families have shared positive experiences regarding the care provided by Home Instead. Many have highlighted the compassion and professionalism of the caregivers, noting that they treat clients with respect and kindness. Reviews indicate that families feel reassured knowing their loved ones are in capable hands. However, there have been some concerns regarding the hiring process and experiences of potential employees, which may suggest areas for improvement in the organization’s approach to inclusivity.
Room for Improvement
While many families have had positive interactions with the staff, there have been reports of a negative experience related to the hiring process, including instances of perceived discrimination. Addressing these concerns may enhance the overall reputation of the agency and ensure a more welcoming environment for all.
Summary
Home Instead in New Bern, NC, is dedicated to providing compassionate and professional home care services for seniors. With a focus on personalized care and responsiveness, the agency has received numerous recommendations from families who appreciate the support offered to their loved ones. While there are areas that could be improved, the overall consensus is that Home Instead is a trusted choice for in-home senior care.
