Overview
H&S Therapeutic Services, located in Matthews, North Carolina, is dedicated to enhancing the quality of life for its patients and providing peace of mind to their families. They offer a range of in-home care services that cater to various needs, including elderly care, support for individuals with special needs, and recovery assistance. Their mission is to deliver compassionate and professional care in the comfort of clients’ homes.
Services & Support
H&S Therapeutic Services provides a variety of in-home care options, including private duty nursing, assisted living support, skilled home health care, and non-emergency medical transportation (NEMT). Their private duty nursing services focus on chronic disease management, medication administration, and wound care, ensuring that clients receive essential medical support. For those needing assistance with daily tasks, their caregivers offer help with meal preparation, mobility support, and household chores. Additionally, their NEMT services ensure clients can reach medical appointments safely and comfortably.
Care Approach & Staff
The staff at H&S Therapeutic Services is frequently described as compassionate and reliable. Many families have praised the aides for their commitment and kindness, noting how they foster a positive environment for their clients. The company emphasizes clear communication and has been recognized for maintaining contact with families regarding any changes in service.
Who They Serve
H&S Therapeutic Services caters to a diverse clientele, including the elderly, individuals with special needs, and those recovering from surgery. Their services are designed to accommodate varying levels of care, ensuring that each client’s specific needs are met with professionalism and compassion.
Service Area
H&S Therapeutic Services operates in Matthews, North Carolina, and serves the Greater Charlotte area, providing a range of home health care services to local residents.
Scheduling & Availability
While many families have reported positive experiences with scheduling and the reliability of staff, there have been some concerns regarding communication and last-minute cancellations. It is advisable for families to discuss their specific scheduling needs with the agency to ensure a smooth experience.
What Families Say
Families have expressed mixed experiences with H&S Therapeutic Services. Many commend the quality of care provided by the aides, highlighting their punctuality and dedication. However, some families have reported issues with communication and scheduling, particularly regarding last-minute cancellations of services, which have caused significant inconvenience.
Room for Improvement
There are noted concerns regarding communication and staffing availability, particularly in instances where families experienced last-minute cancellations. Addressing these issues could enhance the overall experience for clients and their families.
Summary
H&S Therapeutic Services offers a comprehensive range of in-home care services in Matthews, North Carolina, focusing on compassionate support and professional care. While many families appreciate the dedication of the staff, there are areas for improvement in communication and scheduling. Overall, H&S Therapeutic Services is recognized for its commitment to enhancing the lives of its clients through reliable and compassionate care.