Overview
Legacy Memory Care at Kinston, located in Kinston, North Carolina, is a specialized personal care home dedicated to individuals with Alzheimer’s and other forms of dementia. The facility aims to create a vibrant community where residents can thrive and feel valued. With a focus on individualized care, the staff is committed to ensuring the safety and well-being of each resident.
Services & Support
Legacy Memory Care provides a range of services designed to support residents and their families. The facility offers 24-hour staffing, individualized care plans, medication management, and transportation to scheduled medical appointments within a specified radius. Additionally, residents are provided with three meals and three snacks daily, prepared by a registered dietitian, ensuring nutritional needs are met.
Care Approach & Staff
The care approach at Legacy Memory Care emphasizes compassion and respect. Staff members are noted for their dedication and responsiveness, often providing emotional and spiritual support in addition to physical care. Many reviews highlight the positive interactions between staff and residents, contributing to a nurturing environment. However, there have been reports of unresponsiveness from management regarding financial matters, which has raised concerns among some families.
Who They Serve
Legacy Memory Care primarily serves individuals suffering from Alzheimer’s and other forms of dementia. The facility is designed to cater to the specific needs of these residents, providing a secure environment where they can feel safe and cared for.
Living Options & Amenities
The facility is described as clean and home-like, avoiding the institutional feel often associated with care homes. It features quiet common areas for relaxation and various life enrichment activities to engage residents. Families appreciate the personalized attention their loved ones receive, as staff members are familiar with each resident’s preferences and daily activities.
What Families Say
Feedback from families is mixed. Many express satisfaction with the care provided, praising the staff for their kindness and attentiveness. Positive experiences include residents being well-groomed and engaged in activities. However, some families have reported serious concerns regarding the care of their loved ones, including issues related to medication management and communication with the facility’s management. Such experiences have led to feelings of disappointment and frustration among those who encountered difficulties during their loved ones’ stay.
Room for Improvement
While many families appreciate the care and environment at Legacy Memory Care, there are notable concerns regarding the responsiveness of management, particularly in financial matters. Some families have reported prolonged delays and unprofessional interactions when addressing issues related to refunds and care decisions. Addressing these concerns could enhance the overall experience for families.
Summary
Legacy Memory Care at Kinston provides specialized care for individuals with dementia and Alzheimer’s, focusing on individualized support in a nurturing environment. While many families commend the staff’s dedication and the facility’s cleanliness, concerns regarding management responsiveness and communication have been raised. Families considering this facility should weigh both the positive aspects of care against the reported challenges.
