Overview
Shipman’s Family Home Care Inc, located in High Point, North Carolina, is a home health care agency that has been providing services since 1987. The agency focuses on offering in-home support for individuals facing challenges due to illness, disability, or other factors affecting daily living. They emphasize a client-first approach, aiming to help families utilize their time effectively while ensuring clients receive the care they need to maintain their independence.
Services & Support
Shipman’s Family Home Care offers a variety of services tailored to meet the specific needs of clients. Their personal care services include assistance with activities of daily living (ADLs) such as bathing, grooming, and dressing. They also provide companionship and social support to combat feelings of loneliness, which can be particularly important for seniors or individuals with limited mobility. Additional services include medication reminders and assistance with errands, although some services require pre-approval.
Care Approach & Staff
The agency prides itself on its team of dedicated health care providers who are committed to putting clients first. They aim to offer compassionate support that helps clients maintain their quality of life at home. However, feedback from families indicates variability in the quality of care provided, with some caregivers described as unprofessional or unresponsive to clients’ needs.
Who They Serve
Shipman’s Family Home Care primarily serves individuals who require non-medical assistance due to aging, illness, or disability. This includes seniors and others who may need help with daily activities to remain comfortably in their own homes.
What Families Say
Feedback from families has been mixed. Many praise the agency for its helpful staff and effective communication, noting positive experiences with caregivers who are professional and attentive. However, there are significant concerns raised by some families regarding the reliability of caregivers, with reports of staff not showing up and providing inadequate assistance. Complaints about customer service and communication have also been noted, with some families expressing frustration over the responsiveness of the agency.
Room for Improvement
There are clear areas for improvement, particularly in staff reliability and responsiveness to client needs. Families have reported issues with caregivers not showing up as scheduled and a lack of adequate support during critical times. Additionally, some families have expressed dissatisfaction with the customer service experience when addressing concerns with the agency.
Summary
Shipman’s Family Home Care Inc offers a range of in-home care services aimed at supporting individuals facing various challenges related to health and daily living. While many families appreciate the compassionate care provided by some staff, there are notable concerns regarding reliability and customer service that the agency may need to address to enhance the overall experience for clients and their families.
