Overview
Premier Home Health Care Services, Inc, located in High Point, North Carolina, is an established licensed and certified home health agency that has been operating since 1990. With a presence in seven states and 36 branch locations, the agency employs over 8,000 associates to service more than 11,000 clients. Premier Home Health Care specializes in community-based long-term home care and offers various payment options, including Private Pay and long-term care insurance.
Services & Support
Premier Home Health Care Services provides a range of home health care services, focusing on long-term care. Their interdisciplinary team is designed to coordinate all aspects of patient care, ensuring that clients receive the support they need in their homes. The agency employs certified nursing assistants (CNAs) and caregivers who are reported to be caring and capable, helping clients adjust to their evolving needs.
Care Approach & Staff
The staff at Premier Home Health Care is often described as compassionate and professional. Many families have expressed gratitude for the dedication shown by caregivers who provide support during challenging times. However, some reviews indicate that communication can be a significant issue, with families struggling to reach the agency or receive timely updates about caregiver availability.
Who They Serve
Premier Home Health Care Services caters to a diverse clientele, including elderly individuals and those requiring long-term assistance. Families have shared positive experiences regarding the care provided to their loved ones, particularly highlighting the reliability of some caregivers. However, there are also concerns about staffing and communication that impact service delivery.
Room for Improvement
Several reviews indicate that communication with the agency can be problematic, with families experiencing difficulty in reaching staff or receiving timely responses. Additionally, some clients have reported issues with caregiver availability, including last-minute cancellations and no-shows by staff. Addressing these concerns may enhance the overall experience for families relying on their services.
Summary
Premier Home Health Care Services, Inc. in High Point, North Carolina, offers a range of home health care services with a focus on community-based long-term care. While many families appreciate the compassion and professionalism of the caregivers, challenges with communication and staff availability have been noted. As such, families considering this agency may want to weigh these factors in their decision-making process.
