Overview
PruittHealth – Town Center, located in Harrisburg, North Carolina, offers skilled nursing and rehabilitation services for both short- and long-term care needs. The facility aims to provide a supportive environment for patients, focusing on their individual health care requirements. With a commitment to quality care, PruittHealth emphasizes transparency and communication with families regarding their loved ones’ progress.
Services & Support
The center provides a comprehensive range of services, including skilled nursing, rehabilitation, and physical therapy. The staff is dedicated to addressing the complex needs of patients, ensuring that they receive appropriate care tailored to their specific situations. However, feedback from families indicates variability in the quality of care, particularly regarding responsiveness to call buttons and overall staff availability.
Care Approach & Staff
While some families have praised the friendly and attentive nature of certain staff members, there are significant concerns regarding the adequacy of staffing levels and the attentiveness of caregivers. Reports highlight instances where patients have experienced long waits for assistance, leading to distressing situations, such as falling or remaining in soiled clothing for extended periods.
Who They Serve
PruittHealth – Town Center serves a diverse group of patients, including those requiring rehabilitation after hospital stays and individuals needing long-term care. The facility aims to cater to the varying needs of its residents, although experiences reported by families suggest that care may not consistently meet expectations.
Living Options & Amenities
The facility offers a home-like environment but has received feedback that the rooms can be small and may not adequately accommodate two residents. The overall cleanliness and maintenance of the facility have also been called into question by some families, with specific mentions of unpleasant odors.
Dining & Activities
While some residents have noted that the food quality could be improved, others have expressed satisfaction with the dining options available. The facility provides various activities, although the level of engagement and organization may vary.
What Families Say
Families have shared mixed experiences regarding the care provided at PruittHealth – Town Center. Some have reported positive interactions with staff and effective rehabilitation services, while others have raised serious concerns about the quality of care, responsiveness, and overall facility conditions. Several families have expressed a strong desire for improved communication and care standards.
Room for Improvement
Common themes from reviews indicate a need for better staffing levels to ensure timely responses to patient needs. Families have reported instances of inadequate personal care, such as patients remaining in unclean clothing for days and delays in receiving necessary assistance. Addressing these issues could enhance the overall experience for residents and their families.
Summary
PruittHealth – Town Center strives to provide quality skilled nursing and rehabilitation services in Harrisburg, North Carolina. While the facility has received commendations for certain staff members and therapy services, significant concerns about care consistency, staff responsiveness, and facility conditions have been highlighted by families. Prospective residents and their families are encouraged to consider these factors when evaluating care options.