Overview
Our House Homecare Services, located in Greenville, North Carolina, provides a variety of non-medical home care services aimed at assisting seniors and individuals in need of support. Their mission focuses on enriching the lives of clients by delivering personalized services that promote independence and dignity.
Services & Support
Our House Homecare Services offers a comprehensive range of services including home care, respite services, hourly assistance, grooming, hygiene, nutrition, medication and vital signs monitoring, household management, and therapeutic activities. They also provide support for medical appointments, community outings, meal preparation, and transitional assistance. Their team is trained to develop customized care plans that meet individual needs, ensuring that clients receive appropriate support tailored to their circumstances.
Care Approach & Staff
The staff at Our House Homecare Services is described as trained, qualified, and trustworthy, which is essential for maintaining client safety and comfort. The company emphasizes relationship development with clients to enhance their overall quality of life, ensuring that seniors can maintain social connections and a sense of fulfillment.
Who They Serve
Our House Homecare Services primarily serves seniors and individuals who require assistance with daily activities. They cater to clients in Greenville and the surrounding counties in Eastern North Carolina, focusing on both temporary and long-term care needs.
Service Area
The services provided by Our House Homecare extend across several counties in Eastern North Carolina, including Craven, Jones, Pamlico, and Pitt counties.
What Families Say
Feedback from families has highlighted some significant concerns. One individual reported a distressing incident involving the alleged theft of a support dog by a staff member, which has led to a lack of trust in the company. Additionally, another review mentioned issues with scheduling and communication regarding mandatory classes, indicating a perceived lack of concern from the staff. These experiences suggest that while some families may find value in the services offered, there are critical areas that require attention.
Room for Improvement
There have been notable concerns regarding staff conduct and communication, particularly in relation to scheduling and handling sensitive situations. Families have expressed a desire for improved responsiveness and accountability from the company.
Summary
Overall, Our House Homecare Services offers a range of non-medical support aimed at enhancing the lives of seniors in Greenville, North Carolina. While they provide essential services to promote independence, feedback indicates that there are areas for improvement, particularly in staff conduct and communication with families.
