Overview
Healing Hearts Home Care, located in Greenville, North Carolina, provides in-home care services tailored to the needs of individuals requiring assistance with activities of daily living (ADLs). The agency employs caregivers and nurse aides committed to delivering compassionate and professional care to clients.
Services & Support
Healing Hearts Home Care offers a range of services designed to support individuals in their homes. Their caregivers assist with daily living activities, ensuring that clients receive the help they need to maintain their independence and quality of life. The agency is known for its commitment to providing high-quality care and has received positive feedback for its attentive staff.
Care Approach & Staff
The staff at Healing Hearts Home Care is characterized by their professionalism and dedication to client well-being. Caregivers are described as kind, caring, and responsible, often going above and beyond to ensure that clients feel safe and comfortable. Many families have noted the staff’s punctuality and ability to handle situations with compassion. Additionally, all aides are trained by a registered nurse, which adds to the quality of care provided.
Who They Serve
Healing Hearts Home Care serves a diverse clientele, including individuals with special needs and the elderly. Families have expressed gratitude for the agency’s support, highlighting the positive impact the caregivers have on their loved ones’ lives.
What Families Say
Feedback from families varies, with many expressing satisfaction with the services provided. Positive reviews emphasize the caring nature of the staff and their ability to communicate effectively. Families appreciate the agency’s responsiveness and dedication to resolving any issues that arise. However, there have been some concerns regarding professionalism and communication from the office staff, with a few families noting negative experiences.
Room for Improvement
While many families have had positive experiences, some reviews indicate areas for improvement, particularly related to office communication and the professionalism of certain caregivers. Instances of unprofessional behavior and inadequate care have been reported, suggesting a need for the agency to address these concerns to enhance overall service quality.
Summary
Healing Hearts Home Care is a home health care provider in Greenville, North Carolina, known for its compassionate and professional approach to in-home care. While the agency has received praise for its dedicated staff and quality services, there are noted areas for improvement, particularly in office communication and caregiver professionalism. Families seeking home care services may find Healing Hearts Home Care to be a supportive option, but it is advisable to consider both the positive feedback and the areas highlighted for enhancement.
