Overview
Highland House Rehabilitation & Healthcare, located in Fayetteville, North Carolina, provides a comprehensive range of services including short-term rehabilitation, long-term living, assisted living, hospice care, and respite care. The facility is designed to support residents with a person-centered care plan, developed by a clinical team to help regain skills and reduce the likelihood of hospital readmission. It is conveniently situated near Highsmith-Rainey Specialty Hospital and Cape Fear Valley Medical Center.
Services & Support
Highland House offers various services aimed at meeting the diverse needs of its residents. These include skilled nursing care, outpatient therapy, and specialized services such as hospice and palliative care. The rehabilitation program is focused on helping individuals recover from surgeries, strokes, or other health events through personalized therapy plans. Residents have access to physical, speech, and occupational therapy, ensuring a holistic approach to recovery.
Care Approach & Staff
The staff at Highland House is noted for their caring and compassionate approach. Many reviews highlight the dedication of the nursing staff and Certified Nurse Assistants, who work collaboratively to provide support and ensure residents feel valued. The facility maintains a clean environment, which has been positively acknowledged by residents and their families.
Dining & Activities
Dining options at Highland House are generally well-received, with many residents appreciating the dietary staff and the quality of meals. However, some feedback suggests that a more structured menu could enhance the dining experience. Activities play a significant role in resident engagement, with a variety of social events and programs available, although some residents have expressed a desire for more outings.
What Families Say
Feedback from families and residents is mixed, with many praising the care and support provided by the staff. Positive comments often center around the cleanliness of the facility and the effectiveness of the therapy programs. However, there are also concerns regarding communication and accessibility, particularly related to visitor access and responsiveness from staff when family members try to reach out. Some reviews raise serious concerns about the quality of care, indicating a need for improvements in certain areas.
Room for Improvement
While many residents appreciate the care they receive, there are notable concerns regarding communication and the responsiveness of the facility. Instances of inadequate monitoring of residents and delays in assistance have been reported. Additionally, some families have expressed dissatisfaction with the food quality and the need for more engaging activities outside the facility.
Summary
Highland House Rehabilitation & Healthcare offers a range of services aimed at supporting residents through various stages of care, from rehabilitation to long-term living. While the facility is praised for its cleanliness and the dedication of its staff, there are areas that require attention, particularly in communication and overall care quality. Families considering Highland House for their loved ones should weigh the positive aspects alongside the concerns raised in reviews.
