Overview
Primary Health Choice – Home Care and Behavioral Health, located in Fayetteville, North Carolina, is a provider of comprehensive behavioral health and home care services. Established in 2003, the organization has grown significantly, now serving approximately 3,000 consumers throughout the state. Their mission focuses on supporting individuals on their journey toward mental health and well-being through personalized and compassionate care.
Services & Support
Primary Health Choice offers a variety of services aimed at improving the quality of life for consumers. These include psychological testing, tailored care management, personal care services for children and adults, and case management for individuals with disabilities. They also provide support for veterans through a dedicated program that offers financial assistance for home care services. The organization emphasizes a holistic approach to care, integrating both behavioral health and home care services.
Care Approach & Staff
The team at Primary Health Choice consists of experienced professionals dedicated to delivering personalized care tailored to each client’s unique needs. Their approach includes individual counseling, therapy, psychiatric evaluations, and medication management. Many staff members are noted for their knowledge and professionalism, contributing to a supportive environment for both clients and employees.
What Families Say
Reviews highlight a mix of experiences with Primary Health Choice. Some families express satisfaction with the services received, noting improvements in care quality over time. Positive comments often mention the organized onboarding process for new staff and the overall supportive atmosphere of the company. However, there are also concerns raised about staff management and issues related to billing practices, with a few reviews indicating dissatisfaction with the working environment at the Fayetteville location.
Room for Improvement
While many reviews are positive, there are notable criticisms regarding staff conduct and management practices at the Fayetteville office. Some individuals reported issues with time sheets and the handling of complaints, suggesting that improvements could be made in these areas to enhance the overall experience for both clients and staff.
Summary
In summary, Primary Health Choice – Home Care and Behavioral Health offers a range of services aimed at promoting mental wellness and providing home care support. With a dedicated team and a mission focused on individualized care, they strive to meet the needs of their consumers across North Carolina. While many families report positive experiences, there are areas identified for improvement, particularly concerning staff management and billing practices.
