Overview
Cumberland Village Assisted Living, located in Fayetteville, North Carolina, aims to create home-like communities while delivering care and services to residents and their families. The facility promotes a mission centered on providing love and support to those they serve.
Services & Support
Cumberland Village offers assisted living services tailored to meet the needs of its residents. The staff is described as willing to assist, although experiences with staff responsiveness and competence vary among residents and families.
Care Approach & Staff
The care approach at Cumberland Village is intended to be supportive and nurturing. However, some reviews indicate challenges with staff behavior, including reports of defensiveness and perceived incompetence among certain team members. Concerns have been raised about the treatment of residents by nursing staff, with some individuals feeling that their issues were not adequately addressed by administration.
Living Options & Amenities
While the building is maintained, it is noted to be older, which may impact the overall living experience. There have been mentions of maintenance issues, such as overgrown areas and electrical concerns, which could affect the comfort and safety of residents.
What Families Say
Feedback from families reflects a mix of experiences. Some appreciate the willingness of staff to assist and the overall maintenance of the facility, while others express significant dissatisfaction, citing issues with staff behavior and management practices. Concerns about the environment and care quality have led some families to advise caution regarding placement in this facility.
Room for Improvement
There are notable areas for improvement at Cumberland Village, particularly concerning staff interactions with residents and their families. Reports of defensive attitudes and inadequate responses to concerns suggest a need for better communication and support systems within the facility. Additionally, addressing maintenance issues could enhance the living environment for residents.
Summary
Cumberland Village Assisted Living strives to provide a supportive community for its residents in Fayetteville, North Carolina. While the mission of care and support is clear, feedback indicates a need for improvements in staff behavior and facility maintenance to ensure a better experience for residents and their families.
