Overview
Visiting Angels, located in Durham, North Carolina, is a locally owned and operated home care agency dedicated to serving seniors and disabled adults in Durham and the surrounding areas. The agency aims to create customized senior care plans that cater to the specific needs of each client, ensuring that they receive compassionate care in the comfort of their homes.
Services & Support
Visiting Angels offers a range of home care services, including personal care, respite care, and specialized Alzheimer’s care. Their services are designed to help seniors maintain their independence while providing families with peace of mind. Caregivers are trained to assist with various tasks, including daily living activities and companionship.
Care Approach & Staff
The caregivers at Visiting Angels are frequently described as compassionate and patient. Many families have noted the strong bonds formed between caregivers and their loved ones, highlighting the kindness and attentiveness of the staff. Communication is emphasized, with caregivers often keeping family members informed about any changes in their loved one’s health or behavior. However, there have been mixed reviews regarding staff professionalism and training, with some families expressing concerns about the consistency and reliability of care.
Who They Serve
Visiting Angels primarily serves seniors and disabled adults who require assistance with daily activities. The agency is equipped to handle a variety of needs, including those related to cognitive impairments and chronic medical conditions.
What Families Say
Feedback from families has been varied. While many express gratitude for the care provided, with some caregivers being described as “angels,” others have reported negative experiences, citing issues with professionalism and reliability. Families appreciate the compassionate care their loved ones receive but have also noted instances of unprofessional behavior from some staff members.
Room for Improvement
Several reviews indicate a need for improvement in staff training and professionalism. Some families reported experiences with caregivers who were unprepared or late, which affected their overall satisfaction with the service. Additionally, concerns about communication and the consistency of care were mentioned.
Summary
Visiting Angels in Durham, NC, provides a variety of home care services aimed at supporting seniors and disabled adults. While many families commend the compassion and dedication of the caregivers, there are notable concerns regarding staff professionalism and training. Families seeking assistance can expect a personalized approach, but should be aware of the mixed reviews regarding service consistency.
